Company Description For More Open Positions Visit us at: http://recruiting.woongjininc.com/ Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. Benefits • Medical Insurance • Vision Insurance • Dental Insurance • 401(k) • Paid Sick hours Job Description • Service Desk & Customer Support • System Administration (Jira/MSP+/Web Systems) • Data Analysis (Excel/KPI/Reporting) • AI-Driven Automation & AI-assisted Development • Continuous Process Improvement (Agile Mindset) on QA/System failure issues • Perform basic to intermediate system administration tasks, including User and access management • System configuration: Workflow and process maintenance, Issue investigation and escalation • Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows. Qualifications • Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred. • 5+ years of experience in one or more of the following areas: • Service Desk / Help Desk Operations • IT Operations or Application Support • System Administration • Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders. • Ability to work effectively with both U.S.-based teams and Korea-based Headquarters. • Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients. Special Skills & Qualifications • Experience with Jira or other ticketing/workflow management systems preferred. • Understanding of web-based applications and system integrations. • Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologie Additional Information All your information will be kept confidential according to EEO guidelines. *** NO C2C ***