Company Description For More Open Positions Visit us at: http://recruiting.woongjininc.com/ Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. Benefits • Medical Insurance • Vision Insurance • Dental Insurance • 401(k) • Paid Sick hours Job Description • Proactive network monitoring and first level of support to network incidents for night shift. • Proactively work with Network Engineers and Cable Technicians on network incident prevention and service restoration. • Basic troubleshooting, escalation to network team within SLA, keeping up with communication until resolution. • Network equipment configuration, and replacement of faulty network equipment under Network Team’s guidance. • Participate as a buddy check for network engineers during night change windows. • Provide occasional extended hours support during high projects season, and during site maintenance day. • Respond to incidents within SLA. • Follow SOPs, create reports as requested, update management systems, and effectively communicate with team members and management. • Creation of daily pass down report. Qualifications • High School diploma or equivalent required. • 2+ years of Network Help Desk or Network Technician experience • Cisco Certified Technician (CCT) certification or Cisco Certified Network Associate (CCNA) or Comp TIA A+ certification. • Some experience with VLANs, Subnetting, IP addresses, Ethernet cables, fiber optic cables, SSH, telnet, traceroute, optical transceivers, hubs, switches. • Due to required SLA, must live within 1 hour from north Austin, TX. • Proficient in Word, Excel, Power Point, Visio. • Ability to work well within a team and mentoring other network technicians. • Strong sense of responsibility. • Able to occasionally lift equipment up to 40lb. • Able to occasionally wear a complete cleanroom smock inside an electronic semiconductor facility. Preferred qualifications: • Cisco Certified Technician (CCT) certification or Cisco Certified Network Associate (CCNA) or Comp TIA A+ certification. • Experience with switch configuration, IP subnetting, network troubleshooting • Bilingual Korean Additional Information All your information will be kept confidential according to EEO guidelines. *** NO C2C ***