Overview The Procurement Analyst provides timely, accurate, and customer-focused purchasing support while partnering with Procurement, Finance, Accounts Payable, Legal, IT, and business teams. The role manages end-to-end procurement activities in Coupa, including requisitions, purchase orders, supplier onboarding, receipts, invoices, contracts, and discrepancy resolution. It also uses spend analysis, dashboards, AI-enabled tools, and automation to identify savings opportunities, improve supplier performance, strengthen compliance, and enhance procurement efficiency and stakeholder satisfaction. Responsibilities Internal Stakeholder Delight • Be a trusted partner to internal stakeholders, deliver timely, accurate, customer-centric purchasing support. • Provide clear analysis, recommendations, dashboards and progress updates tailored to stakeholders. • Proactively collaborate with Procurement, Finance, AP, Legal, IT and business teams to remove blockers. • Improve customer satisfaction, purchasing adoption and business outcomes. • Support informed supplier-selection decisions through clear RFQ/RFP evaluations and award recommendations. Supplier Enrichment • Coordinate supplier onboarding, due diligence, qualification and performance reviews. • Strengthen supplier relationships through proactive communication on requirements, priorities, changes and timelines. • Monitor supplier service levels, contract performance and corrective actions. • Improve supplier data quality, documentation, compliance and audit readiness. • Evaluate suppliers using total cost of ownership, quality, service, risk and lifecycle impact—not price alone. Operational Efficiency • Manage requisitions, purchase orders, receipts, approvals, invoices, contracts and supplier records in Coupa. • Identify savings, process improvements, demand efficiencies and commercial value opportunities through spend and performance analysis. • Resolve receipt, pricing, tax and invoicing discrepancies. • Improve compliance, controls, cycle time, purchasing accuracy and record integrity. • Track procurement benefits from issue identification through implementation and results measurement. • Maintain policy adherence, confidentiality, ethics and audit readiness. AI / Technology Advancement • Apply AI-enabled tools and analytical techniques to improve spend visibility and identify patterns. • Use data-driven insights to recommend practical procurement actions. • Develop metrics-driven dashboards covering spend, savings, cycle time, compliance, supplier performance and customer satisfaction. • Contribute to automation initiatives, procurement technology improvements and process simplification. • Leverage Coupa effectively to improve transaction accuracy, data quality and end-to-end procurement execution Qualifications Knowledge/Skill Requirements • Customer-centric mindset with a track record of responsive, solution-oriented service. • Strong analytical and research skills with the ability to translate data into business recommendations. • Experience using AI tools or automation to improve analysis, productivity, decision support or process quality. • Hands-on experience with Coupa or a comparable e-procurement / ERP platform; Coupa experience strongly preferred. • Ability to manage multiple priorities, meet deadlines and maintain high attention to detail in a fast-paced environment. • Ability to work independently while collaborating effectively with cross-functional and distributed teams. • Commitment to metrics-driven performance, continuous improvement, value creation and TCO optimization. Skills and Abilities • Excellent written, verbal and stakeholder communication skills in English. • Strong customer service, influencing and relationship-management skills. • Ability to communicate complex analysis clearly and make practical, evidence-based recommendations. • Proficiency with Microsoft Excel and other Microsoft Office tools; experience creating reports or dashboards is preferred. • Experience with Coupa e-Procurement, including requisitions, purchase orders, supplier data or contract workflows. • Must be a graduate, with university degree in Supply Chain, Procurement, Finance, Business or a related discipline preferred. • 6+ years of experience in procurement, purchasing, sourcing or supplier operations using business systems. • Prior experience with supplier qualification, competitive bidding, contract administration or spend analysis preferred. • Comfort using AI-enabled productivity and analytics tools with appropriate judgment, validation and data confidentiality. • Strong organization, prioritization, problem-solving and follow-through. • Ability to build collaborative relationships with business customers, suppliers and internal partners. • Sound judgment, discretion, ethics and commitment to finance & procurement controls.