Cancer Specialists of North Florida is recruiting for an experienced Patient Access Representative II for our busy Ascension Riverside Office. A Patient Access Representative II is integral to multi-service, multi-centered clinics offering Radiation, Medical Oncology, Hematology, and Imaging services. This role supports patient access and front office operations in a fast-paced, multi-department environment, coordinating patient care across multiple clinical services. The position requires advanced multitasking abilities, proficiency with multiple systems, and the ability to manage complex workflows while ensuring a professional and welcoming patient experience. Essential duties and responsibilities include the following: • Greet patients and visitors promptly and professionally. Check in patients and notify clinical staff of arrivals. • Provide, collect, and proof patient forms. Update demographics, insurance information, and clinical documentation in the system. Collect co-pays, balances, and provide receipts. • Ensure patients are registered in the correct systems for all applicable services and departments. • Answer, screen, and respond to inquiries via phone, electronic communication, or in person. Route messages to appropriate personnel and communicate accurately and promptly. • Check patients out and schedule returning appointments across multiple departments. Provide detailed appointment information, preparation instructions, and directions. • Assist New Patient Coordinators arrange physician referrals and related medical appointments as needed. • Record cancellations and missed appointments, reschedule as appropriate, and notify relevant staff. • Provide administrative support, including filing, maintaining patient charts, and organizing clinic supplies. • Maintain a professional and welcoming front office and patient waiting area. • Provide scheduling support for multiple departments including Radiation, Oncology, and Imaging while coordinating patient care across teams. • Utilize systems such as Phrasia, Mosaiq, Onco, and G4 to manage patient registration and maintain accurate scheduling. • Adhere strictly to confidentiality, HIPAA regulations, and state and federal laws regarding patient information. • Serve as a point of guidance for other front desk staff and support cross-department coordination. • Perform additional duties as requested or assigned. Full-time Position, Monday – Friday Location Address: 2 Shircliff Way, MVT Cancer Center, Jacksonville, FL 32204 Education and Experience: • High School Diploma or Equivalent • Minimum of two or more years’ experience in a medical office setting • Hematology/Oncology experience preferred Compensation and Benefits: • Salary is commensurate with experience and qualifications Cancer Specialists of North Florida is an "EEO Employer” and “Drug Free Workplace”