Company Description Royal Island is a faraway island retreat where every day is a new chapter. Located in the heart of the Baa Atoll, less than 20 minutes from Velana International Airport by domestic flight, our all-inclusive resort brings together the intimacy of a village, the spirit of escapism, and the warmth of Maldivian culture. It's a place to wake up to uninterrupted ocean views, connect over soulful South Asian dining, and be inspired by an evergrowing collection of signature excursions and spa experiences. Job Description • To ensure effective up-selling techniques are practiced, generate maximum revenue from water sports activities and excursions. • Updating water sports administration software and other required reports and records. • Receiving and processing bookings and providing information concerning changes. • Strictly comply with Q Adventure Standard operation guidelines and the hotel policies regarding the provision of water sports facilities to guests in accordance with the safety regulations outlined by the concerned government entities. • To ensure that the service counter, guest relations, and other related areas are managed efficiently according to the established concept, providing courteous, professional, efficient, and flexible service at all times. • Duty take-over procedures at the service counter and overall water sports must be strictly followed. • To ensure activities are allocated as per bookings. • Priorities of assignment should be given for advance bookings, repeaters, VIPs, guests with needs, and families with kids and infants. • Updates all out-of-order and out-of-service activities on a daily basis. • Liaise with instructors and others to organize excursions and other water sports activities. • Ensure and provide water sports and activity information to arrival guests. • Interacting with customers, providing information in answer to inquiries about products, activities, and services. • To be present at all times in the area of responsibility of the water sports department. • To have a thorough understanding and knowledge of all water sports-related activities, products, and up-selling alternatives. • To handle guest inquiries in a courteous and efficient manner, report guest complaints or problems to the head of department if no immediate solution can be found, and assure follow-up with guests. • Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service. • Prepare all required guest service-related reports, circulate them to concerned departments in a timely manner, and also send daily reports to seniors as directed by them. • To report "lost and found" items and handle them in accordance with the policy and procedures. • To understand and strictly adhere to the rules and regulations established in the hotel policies and procedures on fire, hygiene, health, and safety. • To maintain a high standard of personal appearance and hygiene at all times. Qualifications • A minimum of two years’ experience in Excursion/Water Sports field • Have a good level of physical fitness and stamina • Ability to deliver fun, engaging, safe and informative sessions. • Skilled in Safety and on Water Rescue practice. • Knowledge of current Sailing & Windsurfing regulations (Desirable) • Ability to effectively communicate with guests of all ages, management and other staff. • Ability to work well within a team and maintain effective working relationships • The ability to confidently hold a conversation in English Additional Information