Company Description Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist. Job Description • Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival • Provide efficient, friendly and professional service to all guests. • Take initiative to ensure that interactions with our customers (internal or external) are positive and productive. • Take a positive problem solving approach with issues and concerns • Assist in the management of the Guest Service operation to achieve a reputation as a market leader in individualized customer focused service. • Provide high standard of service to all hotel guests – specifically anticipating and pro-actively attending to guest requests and event/activity bookings. • Co-ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay. • Ensure professionalism and accuracy with information and billing during arrival and departure. Qualifications • Previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS • Effective time management • Immaculate grooming and personal presentation • Articulate communication skills and an understanding of luxury guest expectations. • Self motivated and enjoy working autonomously • Friendly and engaging • Co-ordinate various tasks simultaneously • Excellent English communication in written and verbal. Additional Information