Company Description Integrated Resources Inc. Job Description Details: Title: CSR Location: Philadelphia, PA, 19113 Duration: 3+ months Responsibilities: • Customer Service Representative work under direct supervision in a call center environment, and are responsible for responding in a timely, professional and courteous manner to all customer inquiries. • This includes member and/or provider phone calls or correspondence regarding benefit, eligibility or customer issues. • Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures. The ideal candidate will have the following: • High School Diploma or GED required. • Minimum 1 year experience taking in bound/out bound customer calls. • 1 year prior claims and or customer service experience preferred. • Prior experience in the healthcare or managed care industry preferred. • Minimum 45 wpm typing skill preferred. • Excellent judgment and decision making skills in dealing with customer complaints and sensitive requests required. • Ability to use PC applications in a MS Windows based. Qualifications • High School Diploma or GED required. • Minimum 1 year experience taking in bound/out bound customer calls. • 1 year prior claims and or customer service experience preferred. • Prior experience in the healthcare or managed care industry preferred. Additional Information All your information will be kept confidential according to EEO guidelines.