Company Description A Few Words About Us - Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. Job Description · Investigate, evaluate and resolve product/medical complaints worldwide per FDA/ISO requirements. · Monitor feedback activity using the complaint handling system to assess seriousness of adverse reactions and provide complaint resolution while promoting customer satisfaction. · Provide education, product and service information while ensuring a satisfactory resolution. · Other key responsibilities include: managing product returns, identifying quality signals and processing reimbursement claims. · Be a facilitator of the importance of quality and compliance awareness for internal Colleagues. · Investigate complaints – Evaluate medical complaints to determine filing requirements per MDR/GMP regulations and other regulatory requirements. Qualifications · A minimum of a BS/BA degree is preferred. · MUST speak Spanish. · A minimum of 5 years professional medical related experience is required. · Call center or medical device experience is highly preferred. · Experience working in a quality control environment is also preferred. Additional Information With Regards, Kavita Kumari Allied Healthcare Recruiter Integrated Resources, Inc IT REHAB CLINICAL NURSING Inc. 5000 – 2007-2014 (8th Year) Certified MBE I GSA - Schedule 66 I GSA - Schedule 621I I GSA - Schedule 70 Tel: 732-549-2030 x208 Fax: 732-549-5549 Direct: 732-549-5302