Overview The Import/Export Coordinator supports the Customer Service and Logistics Department by overseeing day-to-day import and export activities of CGR (CG Railway LLC) to ensure compliant movements and customer satisfaction. CGR Rail-Ferry | CG Railway LLC Responsibilities RESPONSIBILITIES: • Oversee the import and export processes of CGR shipments. • Manifest shipments in the ACE interface. • Maintain email notices and communications with customers and customs brokers pertaining to shipments. • Ensure compliance with U.S. and international trade regulations, including customs regulations. • Maintain accurate and complete records of all import/export transactions in accordance with record retention requirements • Monitor and track domestic and international shipments; proactively identify an d resolve shipping delays or customs clearance issues. • Field incoming customer requests via email and phone with a sense of urgency and attention to detail. • Prepare documentation related to dangerous goods. • Assist with audits, inquiries, or reviews related to shipping and trade compliance. • Coordinate cross-department efforts for proper invoicing • Performs other duties as assigned by the manager to support business and operational needs Qualifications REQUIRED EDUCATION / EXPERIENCE / SKILLS • High school diploma or GED • Bilingual – Spanish / English • Five years of relevant experience working in import/export documentation. • Experience coordinating with freight forwarders and customs brokers • Demonstrated proficiency in Microsoft Office (Outlook, Word, and Excel) • Flexibility to work weekends and holidays. • Must be motivated, detail-oriented and able to work proactively and effectively with minimal supervision.