Overview Customer Service Representatives are responsible for assisting all internal and external Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. Responsibilities • Assist callers in a timely manner • Handle customer admin from a variety of resources including calls, service center questions, faxes, and queue email requests • Promptly reply to messages in the group voicemails • Provide break, lunch and vacation support for the Reception position • Work in a team setting to efficiently and effectively answer group calls and emails • Provide feedback on potential process improvements or recommendations to improve or streamline customer requests • Accurately, professionally and efficiently address a wide variety of customer requests that include but are not limited to the following: • Tracing shipments, ETA’s, delivery notifications • Schedule pickups • Image Documents • Website Questions • Guaranteed service questions/assistance • Freight bill questions and corrections • Maintain a friendly, efficient, and professional working relationship with all customers and employees • Work with and support all aspects of our partnership business • Follow Company procedures at all times • Publicly support the mission, vision, and values of Dayton Freight Lines • Support the Customer Service Department, Quality Department, and Customer Relations Supervisor as needed • Handle other daily admin requirements as assigned Qualifications • Skillful in Microsoft Office Programs • Excellent keyboarding skills • Has worked in a fast paced environment and has excellent attention to detail • Experience with handling a high volume of phone calls • Exceptional communication and customer service skills Benefits • Stable and growing organization • Competitive weekly pay • Quick advancement • Customized training program • Professional, positive and people-centered work environment • Modern facilities • Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. • Paid holidays (8); paid vacation and personal days CSR, Customer Service, family, culture, LTL, transportation, customer oriented Physical Demands Hours are 09:30am - 06:00pm Monday through Friday.