Job overview Assist the Service Manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Responsibilities • Manages billing cycle days to the target number. • Manages WIP by Technicians and maintains targeted metrics with direction from the Service Manager. • Supports technicians with notes on work orders. • Manages customer calls and creates work orders to be assigned. • Supports a regional call support and dispatch to help the customer experience. • Follows up with customers on equipment involving shop or part delays. • Ensures payroll is up to date. • Post Technician time to Work Orders. • Report Service Department time to Payroll. • This person is in charge of opening, reviewing, and closing all work orders. • Create quote from existing SPG/MST library. • Answer all Service Department directed calls. • Address/engage all Service Department customers. • Collection of payment upon completion on job(s). • Interaction with John Deere personnel. • Send internal quote for trade-in equipment. • Maintains Service Department filing and records. • Updates customer profiles using equipment, hours, or other information from the work order(s). • Support management in the pursuit of corporate policies, plans, goals, and long-term objectives. • Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer. • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. • Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values. Qualifications • 2-3 years of experience as a service/warranty clerk is preferred. • Administrative, data entry, or office setting experience would be beneficial. • High School Diploma or GED equivalent is required. • Basic knowledge of accounting practices. • Ability to use standard desktop load applications such as Microsoft Office and Internet functions. • Knowledge of office procedures. • General understanding of mechanical/technical terms is preferred. • Knowledge of equipment models or numbers. • Basic knowledge of how pieces of machinery function or what they are intended to do. Additional requirements • Valid Driver’s License Benefits • Competitive wage paid bi-weekly • 401(k) plan with company match • Healthcare (medical, dental, vision) • Company-paid term life insurance plus Accidental Death & Dismemberment (AD&D) • Company-paid short-term disability • Health Savings Account (HSA) with company match • Flexible Spending Account (FSA) • Paid Time Off (PTO) • Paid holidays • Uniform allowance • Employee referral bonus • Employee discounts • Dependent Care Assistance Plan • Employee Assistance Program • Wellness Program • On-the-job training & skills development #ca-service