Overview As a Strategic Capacity Coordinator, you will be responsible for building and maintaining strong relationships with carrier partners to ensure reliable, cost-effective transportation solutions for our customers. The goal will be to match capacity with our high volume committed capacity lanes. This role is vital, where success depends on developing a trusted carrier network, negotiating competitive rates, and ensuring service excellence. Responsibilities Key Responsibilities • Carrier Sourcing & Relationship Management • Identify, qualify, and onboard new carriers to expand the company’s transportation network. • Develop long-term relationships with carriers to improve capacity reliability and service. • Maintain daily communication with carriers regarding availability, load opportunities, and market trends. • Negotiation & Pricing • Negotiate rates with carriers to secure cost-effective transportation while ensuring service quality. • Monitor market conditions to provide competitive pricing and maintain margins. • Work closely with the brokerage team to balance customer expectations with carrier capabilities. • Load Coverage & Execution • Match available carrier capacity with high volume customer freight requirements. • Ensure all loads are properly assigned, tracked, and delivered on time. • Resolve service failures, delays, or disputes in a timely and professional manner. • Operations Support • Collaborate with customer sales and operations teams to ensure seamless load execution. • Manage carrier compliance, including insurance, safety ratings, and onboarding requirements. • Use TMS (Transportation Management Systems) and other digital tools to manage load activity and documentation. • Supervisor • Lead and mentor a team of carrier sales representatives to achieve individual and team performance goals. • Provide training, coaching, and ongoing development to improve negotiation, carrier management, and operational efficiency. • Monitor team activity, load coverage, and margin performance to ensure adherence to company objectives. • Conduct regular performance reviews and provide constructive feedback to support career growth. • Assist in developing team strategies for carrier procurement, market expansion, and customer satisfaction. • Serve as the point of escalation for complex service issues or carrier disputes. • Collaborate with leadership to recruit, onboard, and retain high-performing sales talent Qualifications Qualifications • Bachelor’s degree in Business, Supply Chain, or related field preferred (or equivalent work experience). • Prior experience in freight brokerage, carrier sales, or logistics for at least 4 years. • Strong negotiation, communication, and relationship-building skills. • Ability to thrive in a fast-paced, competitive sales environment. • Proficiency in Microsoft Office Suite and familiarity with TMS platforms. • Strong problem-solving skills with a customer-first mindset. Success Traits • Results-driven and motivated by achieving sales goals. • Ability to quickly adapt to changing market conditions. • Persistent, proactive, and resilient under pressure. • Team player with the ability to work independently.