Overview • Handle inbound/outbound calls to customers • Understand customer's demands and establish a relationship of trust. • Provide sales assistance and help members with their accounts • Provide prospective members with sales information about our services • Provide help with new signups, cancellations, re-activations, and general account maintenance • Transfer and monitor requests to the tech team whenever an issue can't be resolved over the phone • Being available on an 8-hour shift, from 8 am to 6 pm. • Represent the company at trade shows whenever necessary. Travel will be involved. Responsibilities • Maintain a good communication flow • Accurately register interactions with customers, so proper follow-up can be established • Monitor the status of the problems, while providing regular updates to customers • Offer solutions tailored to customer's situation and eventually upsell whenever there is an opportunity. • Make sure that all tickets are logged into the system correctly. • Be a company and brand advocate, being able to advertise the benefits and qualities of the platform. Qualifications • 2 years of sales/customer service experience • Excellent verbal and written communication skills • Ability to build client relationships and retain members wishing to cancel • Computer proficiency • Punctuality • Good typing skills – typing at the same time as listening to the call is essential. • Desire to solve problems. • Negotiation skills are desirable. • Experience working with phones or in a call center environment is highly desirable • Previous experience working in the trucking field is an asset • Previous experience working in a tech company is an asset