POSITION SUMMARY: Responsible for maintaining excellent customer service, generating sales, housekeeping, merchandising, signage, accurate cash register operations in adherence to Goodwill-West Texas standards. Ensures an excellent customer experience throughout the sales floor and cash wrap. Works with Manager in supervising and providing training opportunities to employees. EDUCATION / EXPERIENCE: · 6 months retail sales experience required · High School/GED preferred QUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE: · Ability to supervise and motivate employees. · Ability to handle the needs of barrier/disabled employees in a sensitive and effective manner. · Ability to accurately operate and balance POS and tagger system · Ability to communicate appropriately with coworkers and customers · Ability to operate all equipment necessary to perform their duties · Must be able to safely handle, lift and carry items · Ability to stand and walk for long periods · Ability to stoop and bend · Willing to perform tasks necessary to ensure continuous store operations · Ability to work varied hours and days as business dictates · Valid Texas driver’s license required RESPONSIBILITIES & DUTIES: (E – Essential function of job duties) · Ensure that each customer receives outstanding customer service by promoting a customer friendly environment. Greet, acknowledge and express genuine concern for customers and their needs (E) · Lead team in offering an excellent customer experience on the sales floor and at the cash wrap. Ensure every customer is greeted upon entering the store & thanked upon leaving the store (E) · Assist Store Manager with floor moves (E) · Merchandise and display items to maintain floor design and store housekeeping (E) · Monitor stock & process/replenish merchandise as needed (E) · Monitor supplies and equipment and takes action as necessary (E) · Accurately & efficiently complete all sales transactions including discounts, tax exemptions, voids, cash donations, etc (E) · Accurately balance cash drawer, complete daily sales and deposit documentation (E) · Must be able to navigate and troubleshoot databases such as POS, tagging system, etc (E) · Display solid product knowledge and value of donated goods and train staff of such (E) · Understand Goodwill Mission programs and follow the “round up” scripting to support the Mission. Ensure employees are trained and held accountable for “round up” process (E) · Lead team in conducting regular safety checks (E) · Maintain security protocol regarding passwords, money handling & safeguarding the facility (E) · Enforce and adhere to all company policies, procedures & practices including signage, pricing & loss prevention. (E) · Coach and educate new staff, as well as provide ongoing training for employees (E) · Monitor staff productivity, scheduling, and other issues. Report issues and potential issues (E) · Must be able to perform all aspects of the donation process · Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc. (E) · Communicate appropriately & positively with co-workers & others (E) · Perform other duties & responsibilities as assigned by supervisor