CLASSIFICATION: Non-exempt REPORTS TO: Commercial Banking Administration Manager Summary/Objective The Commercial Banking Administrator will support Commercial Banking Executives in the origination of new loans and management of credit portfolios. This position will perform a variety of customer service and administrative functions necessary to support the relationship management of the C&I, CRE and investor real estate lending portfolios. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Enter and complete loan data and prepare loan documents. • Assemble and verify accuracy of loan documents by using a checklist. • Ensure loan files contain the applicable forms, documentation, proper signatures, dates and other relevant information by using a checklist. • Responsible for disbursement of loan proceeds before file is sent to Loan Processing. Send payoffs to the appropriate location – cut checks for attorney, appraiser, etc., - Prepare all tickets and record on the boarding sheet. • Process loan wires through the wire system. • Scan/Index all loan items, loans, extensions, correspondence, appraisals, etc. into loan file. • Forward all applicable original loan documents for storage in the collateral vault. • Forward the loan file to the Loan Processing Department by set guidelines. • Provide administrative assistance to the Loan Officer. Take and relay messages, schedule and maintain the Loan Officer’s appointments/meetings, answer routine inquiries, and exchange factual information. • Perform various clerical duties including filing, faxing, photocopying and word processing. • Prepare a variety of letters and forms utilized within the Loan Department. • Contact and maintain regular contact with bank customers, community partners and other outside sources to obtain necessary information. • Resolve customer problems and follow up on details to resolve the matter. • Review the status of pending loans and follows-up for a timely completion. • Review tracking reports provided by the Loan Processing department to ensure errors are resolved in a timely manner and in accordance with policy and procedures. • Work with Loan Review department to ensure exceptions are resolved in a timely manner. • Cross-market financial products and services as well as make referrals to consumer lending, Wealth Management, and retail operations. • Understand applicable legal and regulatory matters directly related to loan documentation and lien perfection. Other duties • Stay abreast of current developments in loan policy and procedures through reading, research and formal education. • Assist in answering phones or waiting on customers in the Loan Reception area, if applicable. • Other duties as assigned. Skills/Abilities • Excellent customer service skills required. • High level of professionalism in written and verbal communication. Education and Experience • Associate’s degree or equivalent related work experience. • Two years prior loan documentation experience preferred. • Microsoft Office experience required, including Word, Excel, and Outlook. Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Office environment with job duties conducted via telephone, face-to-face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping, or standing as necessary. Travel Travel may be required for this position. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.