Overview Now Hiring – Customer Service Representative Precision Today is a trusted home service provider serving Franklin Park homeowners with dependable plumbing, HVAC, sewer, drains and electrical solutions. Our team is committed to delivering efficient, high-quality service that keeps home systems running smoothly and customers comfortable year-round. We are seeking a motivated and customer-focused Customer Service Representative to join our office team in Oakbrook, Illinois. This role is ideal for a professional who thrives in a fast-paced environment, enjoys helping customers, and takes pride in delivering exceptional service. The ideal candidate is an effective communicator, highly organized, and committed to creating a positive experience for every customer through scheduling, communication, and support. What You Will Do: • Answer incoming customer calls and provide exceptional customer service • Schedule service appointments and coordinate technician dispatching • Respond to customer inquiries regarding services, appointments, and account information • Maintain accurate customer records and update information within company software systems • Confirm appointments and communicate scheduling updates with customers • Assist customers with service requests, concerns, and follow-up communications • Work closely with technicians, dispatchers, and management to ensure a seamless customer experience • Handle a high volume of inbound and outbound calls professionally and efficiently • Process customer information, service agreements, and other administrative documentation • Resolve customer concerns with professionalism and a solution-oriented approach • Support office operations and administrative tasks as needed • Maintain a positive, professional attitude while representing the company What You Will Bring: • 2+ years of customer service, call center, dispatching, or administrative experience preferred • Strong verbal and written communication skills • Excellent customer service and problem-solving abilities • Ability to multitask and remain organized in a fast-paced environment • Strong attention to detail and accuracy when handling customer information • Proficiency with computers, Microsoft Office, and CRM or scheduling software • Ability to work independently and collaboratively as part of a team • Professional appearance and positive, can-do attitude • Experience with ServiceTitan, Nexstar, or similar home service software is a plus • Successfully complete our screening process, including assessments, interviews, background checks, and drug screening Benefits: Health Coverage: • Employer-paid medical, dental, and vision plan options Insurance: • Life, AD&D, and long-term disability included; optional short-term and gap coverage Savings Accounts: • FSA and HSA contribution options Retirement: • 401(k) available upon hire with employer match; Traditional and Roth options Time Off & Perks: • Paid time off and holidays • Paid parental leave Growth and Training Opportunities: • Ongoing training and development Precision Today is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Posted Min Pay Rate USD $45,000.00/Yr. Posted Max Pay Rate USD $55,000.00/Yr.