About the Job We are seeking a friendly and professional Front Desk Agent to join The Seagate Hotel team. As the first point of contact for our guests, this role is key to creating a welcoming and memorable experience. The Front Desk Agent will handle guest check-ins and check-outs, manage reservations, answer inquiries, and provide attentive service that reflects The Seagate’s commitment to luxury hospitality and excellence. What You Do: • Confirm the sell status for the day and review group bookings, noting any special arrangements or requests. • Organize reservations for the day's arrivals, pre-blocking VIP and group reservations. • Run daily reports including house counts, room availability, occupancy, arrivals, and departures. • Check guests in following credit policies and ensure the security of keys and key cards. • Resolve guest problems promptly and efficiently. • Take reservations in accordance with availability and handle outbound mail, messages, and packages. • Maintain accurate turn away statistics if required. • Understand and utilize the property management system effectively. • Run appropriate daily special request reports and distribute them. • Process credit limit reports and handle cash transactions accurately. • Handle incoming reservation calls, answer inquiries, and provide necessary information. • Process related mail such as reservation requests and correspondence. • Provide clear directions and local area information to guests when needed. • Promote effective referral services with other hotels. • Stay informed about the property's sell status, group arrivals, special promotions, and local events. • Understand property security and key control procedures, as well as reservation policies. • Be familiar with property fire safety and emergency procedures, including emergency phone numbers. • Perform any other duties as required. What You Bring to the Table: • Clear, concise, and grammatically correct communication skills in the primary language. • Ability to understand and fulfill requests promptly and accurately. • Outgoing, friendly, and patient demeanor, even during extended hours. • Strong multitasking abilities with poise, accuracy, and timeliness. • Familiarity with The Seagate Hotel's policies and procedures. • Ability to stand for extended periods, up to 8 hours or more. • Willingness to work long hours, weekends, nights, and holidays as necessary. • Capability to stand and walk for extended periods, lift, carry, and push up to fifty pounds, and operate pushcarts weighing up to 250 pounds.