Job Summary: The Senior Business Analyst plays a key role in supporting, enhancing, and implementing our Jury Management software solutions for courts who conduct jury trials. This position requires strong analytical skills, a solid understanding of court or jury administration processes, and the ability to lead business analysis efforts across multiple concurrent projects. The ideal candidate brings leadership experience, thrives in a dynamic environment, and excels in customer‑facing engagements. Duties and Responsibilities: • Analyze jury management workflows, court operations, and related judicial processes to identify opportunities for improvement. • Document current and future‑state business processes, functional requirements, and system interactions. • Translate operational needs into clear, actionable requirements for Product and Engineering teams. • Conduct data analysis and research to support solution design, configuration, and decision‑making. • Engage directly with customers throughout the implementation lifecycle, including discovery, configuration, testing, and deployment. • Facilitate requirements workshops, stakeholder interviews, and process review sessions with court personnel. • Provide expert guidance, subject-matter assistance, and best‑practice recommendations to clients and internal teams. • Support user acceptance testing, validate system configurations, and assist with rollout activities. • Work with Product and Engineering teams to ensure requirements are fully understood and implemented accurately. • Develop detailed user stories, acceptance criteria, and supporting documentation in JIRA. • Produce high‑quality documentation such as process maps, requirements specifications, and training materials. • Communicate complex concepts clearly to both technical and non‑technical audiences. • Provide Demonstrations and training to clients on the Jury Application. • Perform other duties as assigned. Education and Experience: • Bachelor’s Degree preferred, or the equivalent amount of related experience required. • 3+ Experience working in court operations, jury management, or judicial administration. • Previous experience in a senior or lead Business Analyst role. • Experience with judicial or government software applications. • Proficiency with JIRA or similar tools for user story creation. • Experience supporting software implementations or enterprise system rollouts. • Strong problem-solving skills and a proactive, customer-focused mindset.. Flexible and forward‑thinking in implementing technology and process improvements Knowledge, Skills, and Abilities: • Comprehensive knowledge of court and jury processes, including domain-specific terminology. • Analytical, detail-oriented, open to change, and a keen sense of urgency when assisting clients. • Strong analytical and detail‑oriented mindset with the ability to manage multiple priorities simultaneously. • Highly adaptable, flexible, and able to operate with a strong sense of urgency when needed. • Excellent verbal and written communication skills, with the ability to present information clearly and persuasively. • Strong active listening skills and the ability to seek clarification to ensure accurate understanding. • Ability to work collaboratively with clients and colleagues while maintaining a positive team environment. • Demonstrated proficiency in Microsoft Office applications; advanced Excel skills preferred. Jira, Monday, Confluence • Ability to learn and effectively use multiple internal software applications. • Capable of working independently with minimal supervision as well as within a team. • Ability to multitask and perform effectively in a fast‑paced environment. • Willingness to work overtime when necessary to meet project deadlines. • Ability to travel up to 50%. Work Environment: • Reliable high-speed internet for a remote working environment • An at-home noise level in the work environment that is usually moderate as if the employee works in an office setting, at an individual workstation, using telephone and computer Physical Demands: • Must be able to remain in a stationary position for most of the day • Constantly operates a computer and other office productivity machinery, • Frequent communication via telephone and Teams Neumo Summary: With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.