Job Summary The individual in this role will create test documentation, perform end-to-end testing, and build and execute automated test cases for our payments platform, including web-based applications, APIs, and physical payment terminals. Competitive candidates have 2+ years of experience in a QA function, including executing test scenarios for transaction-processing systems and providing comprehensive results. We have an opening for an on-site QA in Ft Wayne, In and an opening for a remote position. Duties and Responsibilities • Translate business requirements and payment processes (authorization, capture, void, refund, settlement, reconciliation) into test requirements and configuration settings for web, API, and terminal solutions. • Identify and assess risks to programs or projects, especially those affecting transaction accuracy, funds movement, and data security, and recommend and implement mitigation strategies. • Create test strategies that ensure solutions meet standards of functionality, performance, reliability, and payment industry requirements. • Collaborate with team leads and engineering resources to plan the testing approach across web, API, and terminal layers. • Execute end-to-end testing of the full transaction lifecycle, from card presentment at the terminal through processor response, settlement, reporting, and reconciliation, according to set deadlines. • Test terminal behavior across entry methods (chip, contactless/NFC, swipe, manual entry), PIN entry, receipt generation, and error handling. • Test device-specific scenarios such as connectivity loss, offline or store-and-forward modes, power interruption, and firmware and application updates. • Perform API testing of payment, webhook, and reporting endpoints, validating request/response accuracy, error codes, and idempotency. • Verify web components, including merchant portal, hosted checkout, and admin tools, across browsers and devices. • Support and complete test orchestration across environments, test cards, sandbox and processor simulators, and device fleets, using analysis, experience, and sound decision-making. • Record, log, and track defects with clear reproduction steps, logs, and transaction IDs, and coordinate resolutions with the development team and functional leads. • Assess test results to quickly identify and document defects, including discrepancies in transaction amounts, statuses, fees, or settlement data. • Support certification and compliance testing, such as card brand, EMV, acquirer/processor, and PCI-related requirements. • Direct projects from a quality assurance perspective, keeping both the merchant and the cardholder experience in mind. • Independently own a workstream or product line (for example, terminal software, merchant portal, or payment APIs), covering review and testing activities throughout the project life cycle. • Maintain the device test lab, including terminals, peripherals, test cards, and firmware versions. • Participate in daily engineering meetings to update teammates and management on status. • Assist the in-house support team with product defect exploration, as needed, including: • High-level technical assistance and escalations for merchants, partners, and internal staff. • Troubleshooting and analyzing issues related to transactions, terminals, reports, and data. • Present product expertise in training and implementation environments. • Build and execute automated test cases for web and API layers and identify opportunities to automate terminal testing. • Perform other duties as assigned. Education and Experience • 2-5 years of experience in a QA role, including: • System, integration, and user acceptance testing • Test plans, documentation, and execution across multiple development deliverables • Testing web applications and REST APIs (e.g., Postman or similar tools) • At least 2 years of Azure Table or relevant database experience, including querying transaction data to validate results • Preferred: experience in payments, fintech, or financial services • Preferred: experience testing POS terminals or other physical devices (e.g., Verifone, Ingenico, PAX) • Preferred: familiarity with EMV, contactless standards, card brand certification, ISO 8583, or payment gateway and processor integrations Knowledge, Skills and Abilities • Strong understanding of end-to-end payment flows, including authorization, settlement, chargebacks, refunds, and reconciliation. • Working knowledge of payment concepts such as tokenization, encryption, and PCI DSS, along with secure testing practices for sensitive cardholder data. • Knowledge of the technical aspects of business systems and infrastructure, including networks, terminal connectivity, and device management. • Highly organized and detail-oriented, with particular care where money movement is involved. • Excellent problem-solving and communication skills. • Well-versed in test automation, end-user desktop tools, and information security. • Ability to maintain a positive and professional attitude in a fast-paced environment. • Ability to take initiative in prioritizing, coordinating, and multitasking with composure. • Ability to work independently and as a contributing member of a team. Work Environment The noise level is usually moderate. The employee works in an office setting at an individual workstation using a telephone and computer, and may spend time in a device test lab handling payment terminals and peripherals. Physical Demands • Must be able to remain in a stationary position for most of the day. • Constantly operates a computer and other office productivity machinery. • Occasionally handles, sets up, and moves payment terminals and related hardware. Neumo Summary: With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.