Licensed Massage Therapist – Reflections Spa Reports To: Spa Manager Position Overview We’re seeking a skilled and compassionate Licensed Massage Therapist who is passionate about wellness and committed to delivering an exceptional guest experience. This role supports the spa’s mission by building relationships with new and returning clients, promoting services and retail offerings, and enhancing the connection between in-spa treatments and at-home care. Join Team Blue and become part of our hospitality family—where you’ll enjoy stunning views of Lake Michigan, along with perks like family and friends discount rates, complimentary fitness center access, and 12 free waterpark passes annually. Help us exceed guest expectations—one calming treatment at a time. Schedule & Compensation • Position: Part Time - Friday's, Saturday's and Sundays. • Availability: Evenings, weekends, and holidays (Saturdays required) • Compensation: 25%–28% commission + 20% auto gratuity Job Summary Contribute to the spa team’s success by consistently delivering high-quality massage services. Support company goals through client retention, service enhancements, retail recommendations, and guest education, while working collaboratively in a team-oriented environment. People & Professional Skills • Maintain a pleasant, nurturing, and client-focused approach • Communicate professionally and respectfully with guests and team members • Demonstrate strong attention to detail and commitment to service excellence • Exhibit reliability, self-motivation, and teamwork • Uphold a polished, professional appearance in accordance with spa standards • Participate in ongoing training, team meetings, and professional development Guest Experience • Create a serene, safe, and welcoming environment • Assess client needs and customize each service accordingly • Address guest concerns with professionalism and care • Continuously improve service quality through feedback and self-assessment • Communicate guest feedback to management as appropriate Massage Therapy & Spa Operations • Perform a variety of massage modalities, including Swedish, deep tissue, hot stone, and prenatal, within scope of practice • Evaluate client needs, health history, and contraindications prior to treatment • Customize sessions to relieve tension, improve circulation, and promote overall wellness • Educate guests on the benefits of massage and recommend treatment plans and at-home care • Maintain knowledge of spa services, products, and industry trends • Promote and sell retail products and additional services • Maintain accurate client records and treatment notes • Ensure treatment rooms are clean, stocked, and compliant with state regulations • Assist with inventory management for massage supplies and linens • Communicate effectively with the Spa Manager regarding ideas or concerns • Complete additional duties as assigned Education & Experience • Valid Wisconsin Massage Therapy License required • CPR/AED certification preferred • 1–2 years of spa or wellness experience preferred • Strong knowledge of massage techniques, anatomy, and physiology