Overview RoviSys Building Technologies is looking for a Support Contract Manager for our growing Building Automation team. SCMs must have the ability to manage customer support contracts from inception to completion, while leading a team of support specialists and engineers at a high level. Experience with financials, reporting, invoicing, procurement, drafting change orders, and coordination with customers. Responsibilities • Accountable for contract margin and takes steps to increase the financial health of the project. • Establish schedule for support tasks and carefully monitors progress towards completion. • Accurately forecasting resources of their contracts. • Review and monitor potential sources of risk and strategies for mitigation. • Presents Support Schedule, Scope, and Resource Plan to divisional Director/Group Manager. • Responsible for financials including but not limited to: • Contract Financial Reporting • Cost projections/cash flow reporting • Monthly Invoicing • Quantify and draft change orders • Enforces quality plans and monitors work for quality throughout the contract lifecycle. • Serves as the primary commercial contact for customers. • Manages large support agreements and/or multiple concurrent contracts. • Determine causes of deviations from the support plan or schedule and the recommended corrective actions. • Capable of negotiating Terms & Conditions with customers. • Provide technical guidance to support team when required. • Enforce use of engineering standards. • Contributes to development of tools that facilitate contract management. • Demonstrates excellent communications, planning, organization, leadership, and motivation skills. • Demonstrates the ability to balance contract finances, customer satisfaction, and team development. Qualifications • At least 3-5 years of leadership experience – contract/project management or technical lead • Experience organizing, scheduling, and leading meetings with internal teams and customers • Microsoft Office (Word and Excel) • Microsoft Project • Basic understanding of HVAC systems in large building automation systems. • Basic understanding of sequence of operations and P&IDs for HVAC and plant utilities. • Basic understanding of instrumentation and control valves for HVAC systems. • Building automation and/or industrial controls experience (Rockwell, Schneider, AVEVA, Inductive Automation) is a plus • Onsite commissioning experience is a plus.