JOB SUMMARY The Banquet Houseperson is responsible for the setup, refresh, tear down and maintenance of all meeting space. QUALIFICATION STANDARDS Education & Experience: • High school diploma or equivalent and/or experience in a related field preferred. Physical Requirements: • Long hours sometimes required. • Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. • Ability to stand during entire shift. Mental Requirements: • Must be able to convey information and ideas clearly. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must work well in stressful, high-pressure situations. • Must maintain composure and objectivity under pressure. • Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary. • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. • Must be able to work and understand financial information and data, and basic arithmetic functions. DUTIES & FUNCTIONS Essential: • Approach all encounters with guests and employees in a friendly, service-oriented manner. • Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. • Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations. • Maintain a warm and friendly demeanor at all times. • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. • Ensure the correct and timely setup of all Banquet Event Order functions. • Maintain the high standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, heating/air-conditioning units, etc. • Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions. • Be familiar with fire exit and extinguisher location, and follow all hotel safety rules. • Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly. • Transport and store tables, chairs, and other equipment. • Refresh meetings rooms as needed. Marginal: • Notify management of any hazards. • Handle items for “Lost and Found” according to the standards. • Attend training as required by management. • Perform other duties as requested by management.