About The Hangout The Hangout is more than a restaurant—it's a family-friendly destination where food, fun, and entertainment come together. With live music, interactive programming, and unforgettable experiences, we’ve built a brand around great food and even better vibes. We're passionate about creating spaces where guests feel welcome, engaged, and part of something special. The Hangout Myrtle Beach is seeking a hospitality-driven Operations Manager to lead our management team and play a key role in shaping our brand's reputation in the community and beyond. Position Overview The Operations Manager is a leadership role focused on delivering an exceptional guest experience through operational excellence, team development, and market engagement. This position will directly supervise the General Manager and management team, oversee day-to-day restaurant and event operations, and drive growth through strategic partnerships, special events, and brand positioning. This role is perfect for a leader who is equally passionate about hospitality, team culture, business development, and creating moments guests will remember. Key Responsibilities Leadership & Operations Oversight • Provide direct supervision, coaching, and leadership to the General Manager and the management team to ensure operational excellence. • Foster a culture centered around hospitality, ensuring that every guest experience is warm, engaging, and aligned with The Hangout’s high-energy, inclusive environment. • Champion a hands-on leadership style that inspires staff to exceed expectations in service delivery and personal connection with guests. • Establish and uphold performance standards, service quality, and guest satisfaction across all departments. • Lead cross-functional coordination between front-of-house, back-of-house, and event teams to ensure seamless operations and consistently excellent service. Strategic Business Development • Develop and maintain key partnerships in the local and regional marketplace to drive group business. • Target opportunities within the sports travel industry, tour operators, and corporate event space to increase bookings and overall brand exposure. • Collaborate with stakeholders to build and execute B2B sales strategies tailored to The Hangout’s unique experience offerings. Special Events & Programming • Lead the ideation, planning, and execution of on-site special events that enhance the guest experience and build community engagement. • Partner with internal teams and external vendors to deliver events that reflect the spirit of The Hangout. • Evaluate event performance and guest feedback to drive continuous improvement and innovation. Brand Positioning & Community Engagement • Serve as a community ambassador for The Hangout, actively participating in local partnerships, charitable initiatives, and outreach programs. • Coordinate with the home office marketing team to align on branding, promotions, and messaging that resonate with the Myrtle Beach market. • Drive local relevance and top-of-mind awareness through consistent community presence and event activation. Collaboration & Reporting • Maintain strong communication with executive leadership and the home office, providing updates on operational performance, strategic initiatives, and guest experience metrics. • Use data and insights to inform decisions and optimize operations. Qualifications • 5+ years of senior operations leadership experience in hospitality, entertainment, or high-volume restaurant/event venues. • Proven ability to build and lead high-performing teams focused on guest satisfaction and hospitality. • Strong background in event programming, business development, and community engagement. • Excellent communication, strategic thinking, and organizational skills. • Passion for creating fun, inclusive, and memorable guest experiences. What We Offer • Competitive salary and performance incentives • Health, dental, and vision benefits • Energetic, team-oriented culture • The opportunity to shape the guest experience at one of Myrtle Beach’s most exciting destinations Join The Hangout family and help us bring unforgettable moments to life, one guest at a time. Visit us: TheHangout.com