This position works under the direction of the Business Information Systems Manager and escalates complex, high-impact, or non-routine issues for resolution. Responsibilities System Administration • Provide day-to-day user support for assigned business applications. • Assist with testing, documentation, and user communications. • Investigate issues and escalate unresolved problems. • Complete routine user setup and configuration updates following established procedures. Business Intelligence • Run, maintain, and update standard reports. • Use existing queries and report templates with basic modifications. • Help maintain reporting accuracy, consistency, and accessibility across departments. Process & Data Improvement • Document current procedures and identify issues for management review. • Follow established data standards and report data-quality concerns. • Assist with improvement and implementation projects as assigned. User Support and Training • Assist training new users using company systems and best practices. • Support user adoption of new systems and technologies. • Provide help desk support across the main ERP systems. • Provide helpdesk support for Microsoft suite. • Provide occasional hardware and workstation support. Qualifications • Willingness to learn SQL, Crystal Reports, and ERP functionality. • Basic to Intermediate proficiency with Microsoft O ice. • Excellent problem-solving and critical thinking skills. • Demonstrated logical and analytical thinking. • E ective communication skills; able to tailor informational conversations for individuals across multiple roles and skillsets. • Ability to stay highly organized while managing multiple support requests. • Ability to adapt to changing priorities and business needs. • Ability to travel as needed. • Able to provide support (as an additional resource) to Windows-based workstations, printers, and other peripherals.