Position Overview: Communicate customer delivery needs and appointment dates/times, quote rates to customer and relates service requirements to dispatchers. Important Job Functions • Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch. • Enters all orders into computer for dispatch – technical lines requires specialized training, experience or knowledge of transportation industry. • Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bond documentation is properly validated with US customs. • Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day. • Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status. • Notifies Cargo Specialist Supervisor/management of all service failures. • Proposes and implements solutions to improve overall customer service. • Creates and updates location profiles in computer system. • Works as dispatcher as volume/vacation schedule dictates. • Other projects as assigned by management. • Other tasks as requested. Other Job Functions • Assist with Dispatch whenever necessary • Coachable and willing to learn all divisions • Limiting per diem to a minimum • Work towards improving vendor relations Other Skills/Abilities • Exceptional communication, customer service and organizational skills • Data entry and computer skills • Must be innovative • Email and general office duties • Must be organized and able to multitask while processing high work volumes, with daily deadlines from customers