Purpose Are you a problem solver? Do you enjoy looking for discrepancies and noticing patterns to resolve issues? Do you enjoy working as a team and managing multiple priorities? ARAG is hiring a Client Revenue Specialist! This person will coordinate all aspects of revenue for a designated book of business. A high level of collaboration and professional communication with clients is necessary. Essential Duties and Responsibilities • Manages an assigned portfolio of client accounts as the subject matter expert on billing, premium administration, receivables, account setup, and client inquiries. • Partners closely with designated Client Managers to support client retention, financial accuracy, implementation activities, and overall client satisfaction. • Owns the financial administration of an assigned client portfolio, proactively monitoring account health, receivables, premium activity, and unresolved issues. • Maintains ownership of premium posting for assigned client accounts, ensuring timely and accurate application of premium remittances and resolution of posting discrepancies. • Researches and resolves premium application variances, payment discrepancies, unapplied cash, and remittance exceptions to maintain accurate client account balances. • Prepares and analyzes audits of client accounts as needed to review proper premium application and client set up. • Reconciles remittance details to membership records, as necessary, to understand payment discrepancies; works directly with client/broker/TPA for resolution. • Contacts clients to resolve over/under payments as well as to obtain past due premiums in a manner which safeguards company profitability while maintaining client satisfaction. • Interacts frequently with clients to obtain necessary supporting documentation and remittance files to properly apply premium payments. • Develops a strong working relationship and partners closely with Finance, Client Management, Client Support Services and EDI Analyst teams to ensure a positive customer experience for our internal stakeholders, clients, and plan members. • Responsible for managing the accounts receivable aging process/timeline. • Represents the Finance team on implementation calls with new clients to ensure proper set up and answers client questions regarding premium remittance. • Tracks status and timeline of new client implementation and manages requests (payroll calendar set-up, client requests for W-9, and other client-specific forms/documentation). • Analyzes premium and receivable trends within assigned accounts and recommends actions to improve collection performance, client experience, and operational efficiency. • Assists with monthly, quarterly and year end accounts receivable processes including 5500 preparation. • Prepares monthly manual invoices for clients when necessary. • Performs analysis of the Company’s monthly premiums. • Assist in preparation for external audits of the Company as assigned. • Compiles and analyzes financial information to prepare journal entries. • Serve as a positive role model by representing ARAG at Its Best. • Other duties as requested. Qualifications Knowledge • Knowledgeable of company products and services. • General knowledge of accounting and accounts receivable/billing. • Understanding of general ledger accounts and how they relate to accounts receivable. • Strong computer skills with proficiency in Excel, basic knowledge of pivot tables and vlookups. Skills • Strong customer orientation including ability to listen to customer needs and recommend solutions. • Strong verbal and written communication skills. Excellent grammar and spelling skills. • Highly organized and detail oriented. • Demonstrated analytical skills, ability to identify trends and gaps and proactively solve problems. • Strong interpersonal skills and the ability to interact effectively with different personalities across all levels of the organization and external clients. • Ability to multi-task and prioritize with interruptions. • Ability to negotiate difficult conversations in a professional manner. Education – Associate’s Degree in Accounting or equivalent experience required; insurance experience a plus. Experience – 2+ years’ experience in finance or accounting, required. Direct customer contact or customer service, preferred. Certifications, Licenses, Associations, etc. – None required. Physical – Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.