ENTERPRISE: WE-KO-PA CASINO RESORT JOB TITLE: FRONT DESK AGENT DEPARTMENT NAME: GUEST SERVICES REPORTS TO: FRONT DESK SUPERVISOR SALARY: DOE POSITION STATUS: Regular Full-Time, FLSA EXEMPT HOURS PER WEEK: 40 POSITION DESCRIPTION: As a Front Desk Agent at our Four Diamond Resort & Casino, you are the first point of contact for guests and set the tone for their overall experience. You will greet guests warmly, handle check-in and check-out procedures, answer inquiries, manage reservations, and accommodate special requests to ensure an unforgettable stay. Your goal is to create a welcoming atmosphere, uphold the standards of a Four Diamond establishment, and leave every guest with a positive impression. ESSENTIAL DUTIES: This list of tasks is ILLUSTRATIVE ONLY and does not comprehensively list all functions and tasks performed by positions in this class. • Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the We-Ko-Pa Way: Smile and Greet, Name and Meet, Thank you and Goodbye. • To create 100% guest satisfaction by providing efficient and effective front desk service. • Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay. • Greets guests and processes hotel registration. • Keeps current on hotel accommodations, services, and area attractions. • Responds to customer inquiries for information. • Arranges for services requested by the guest by working with other departments as appropriate. • Stay current with developments in the hotel by reviewing and updating the communication log. • Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes. • Offers guests updated rooms and promotes hotel amenities, food & beverage outlets, and services. • Makes reservations in accordance with the hotel’s yield management practices. • Processes customer credit at check-in in accordance with hotel policy • Identifies and records special billing instructions and notifies the Accounting. • Obtains appropriate approvals and signatures. • Must be able to read, write, and speak English. • Follows hotel policy on cash banks. • Performs other duties as required. EDUCATION AND/OR EXPERIENCE: • A minimum of one (1) year of experience at the front desk of a similar-sized Resort/Hotel is required. • Or similar customer service or guest service experience in a high-service environment • Strong guest service experience • Strong Computer Skills • Agyliss / Opera knowledge is preferred. INDIAN PREFERENCE: Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) w INDIAN PREFERENCE: Preference will be given to qualified applicants from federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.