Job Title: Express Service Advisor Location: Vision Buick GMC, Rochester, NY Schedule: Tuesday to Saturday (Exact hours will be discussed during interview) Reports To: Service Manager Job Summary: We are seeking an enthusiastic and highly motivated Express Service Advisor to join our fast-paced automotive dealership in Rochester, NY. This key role will be responsible for delivering world-class customer service, scheduling service appointments, upselling essential maintenance services, processing all Pre-Delivery Inspections (PDIs), and recommending accessories to enhance our customers' driving experience. The ideal candidate will be able to thrive in a high-volume environment while maintaining attention to detail and customer satisfaction. Key Responsibilities: - Customer Service Excellence - Greet customers promptly and professionally as they arrive for service appointments. - Provide accurate, detailed information to customers regarding service needs and timelines. - Deliver an exceptional customer experience by providing world-class service at every touchpoint. - Follow up with customers regarding the completion of service and ensure their satisfaction. - Scheduling & Appointment Management - Schedule service appointments efficiently, ensuring optimal use of service bays and technicians’ time. - Maintain a steady flow of appointments, ensuring that all incoming customer needs are handled in a timely manner. - Work closely with the Service Department to coordinate appointment availability and resources. - Upselling & Recommendations - Identify opportunities to upsell vehicle maintenance and services based on manufacturer recommendations and the individual vehicle’s needs. - Recommend and explain the benefits of accessories and upgrades based on customer preferences and vehicle requirements. - Proactively inform customers about new service offerings, promotions, and seasonal maintenance. - Pre-Delivery Inspections (PDI) & Accessory Processing - Process and complete all Pre-Delivery Inspections (PDIs) to ensure vehicles meet the dealership's high standards before delivery. - Assist in the installation and setup of vehicle accessories, ensuring a smooth handoff to customers. - Coordinate with the Parts Department for necessary accessories and parts needed for services. - Administrative Duties - Prepare and maintain accurate service records, customer profiles, and work orders. - Ensure proper documentation of all services performed and upsold items. - Handle service-related paperwork efficiently and accurately. - Collaboration with Team Members - Work closely with service technicians and the parts department to ensure timely service and delivery. - Communicate effectively with the Service Manager to address customer needs and service concerns. - Assist with inventory management of parts and accessories as needed. -Qualifications: - Experience - Previous experience in an automotive service advisor role or a customer-facing position in the automotive industry is preferred. - Knowledge of vehicle maintenance, repairs, and service offerings. - Experience in upselling products and services is a plus. - Skills & Attributes - Strong customer service and communication skills, with a focus on building positive relationships. - Ability to thrive in a fast-paced, high-volume environment while maintaining professionalism. - Detail-oriented, with excellent organizational and time-management skills. - Positive attitude and the ability to work well in a team-oriented environment. - Problem-solving mindset with the ability to address customer concerns efficiently. - Basic computer skills and proficiency with dealership management software (experience with CDK or similar systems is a plus). - Availability - Must be able to work a flexible schedule, including Tuesday through Saturday. -Benefits: - Competitive salary with performance-based incentives. - Health, dental, and vision insurance options. - Paid time off and holidays. - Opportunities for professional development and career advancement. - Employee discounts on vehicles, parts, and service. If you are passionate about cars, customer service, and working in a dynamic, high-energy environment, we would love to meet you! Apply today to become a part of our team and help us provide exceptional service to our valued customers.