POSITION SUMMARY The Voice Provisioning Engineer I provisions, configures, tests, and activates voice services for enterprise customers. The role supports Hosted Voice, SIP Trunking, analog/POTS replacement, number portability, customer turn-up activities, and approved customer premises equipment. The Engineer I develops proficiency in company voice products, provisioning systems, carrier processes, and customer implementation standards while maintaining accuracy, organization, and a strong customer focus. ESSENTIAL DUTIES AND RESPONSIBILITIES · Provision new voice services, moves, adds, changes, and disconnect orders in accordance with approved designs and customer requirements. · Configure Hosted Voice seats, call flows, auto attendants, hunt groups, voicemail, SIP trunks, analog services, and related features. · Process Local Number Portability requests and review CSRs, LOAs, CNAM, E911, and supporting documentation for accuracy. · Configure and prepare approved CPE, including Adtran TA900-series devices, Grandstream ATAs, and Grandstream handsets. · Complete pre-install validation, support service turn-ups, test calling functionality, and document customer acceptance results. · Troubleshoot routine provisioning and activation issues and coordinate escalations with vendors, carriers, Field Operations, NOC, and Engineering. · Maintain accurate records in ticketing, provisioning, customer management, and project systems. · Provide timely status, risk, dependency, and customer-impact updates to the manager and project stakeholders. REQUIRED SKILLS AND QUALIFICATIONS · Basic understanding of telecommunications, VoIP, SIP trunking, Hosted Voice, analog services, and PSTN terminology. · Working knowledge of LNP, TNs, CSRs, LOAs, CNAM, and E911 concepts. · Ability to learn hosted PBX platforms, Adtran gateways, Grandstream devices, and internal provisioning tools. · Strong attention to detail, organization, problem solving, customer service, and written and verbal communication. · Ability to manage multiple assignments, meet deadlines, and work effectively with internal teams, customers, and vendors. · Proficiency with Microsoft Office, Teams, Outlook, ticketing systems, and CRM tools such as Salesforce. EDUCATION AND EXPERIENCE · High school diploma or equivalent required; associate or bachelor’s degree in technology, telecommunications, networking, or a related field preferred. · One to three years of telecommunications, provisioning, voice services, service delivery, or related experience preferred. · CCNA, Adtran, SIP, or comparable industry training is a plus; equivalent relevant experience may be considered. CAREER PROGRESSION EXPECTATIONS · Independently manages standard and medium-complexity implementations. · Demonstrates advanced troubleshooting and working SIP knowledge. · Assists with onboarding or cross-training and shows ownership of one product area. · Consistently demonstrates accountability, timely communication, and accurate documentation.