Customer Service Representative - 30 Hours Department: Retail Bank Employment Status: Hourly, Non-Exempt Supervises Others: No Salary: $22.00 - $25.30 (commensurate with experience & qualifications) F & M Bank’s Tellers/Customer Service Representatives (“CSR”) are responsible for providing prompt, friendly customer service and accurately processing a variety of customer transactions. They are expected to consistently provide an exceptional customer experience when interacting with customers either in person, on the telephone, at the drive-up, or when interacting with other internal Bank departments and staff. • Tellers/Customer Service Representatives are the “face” of the Bank to our customers and as such, are expected to consistently present a professional image and communicate effectively • CSR’s proactively identify a customer’s financial needs, promote appropriate products and services by cross-selling or making referrals to other branch staff • CSR’s take care to ensure the safety and soundness of our customer’s funds and financial information by following security and internal controls requirements in their job duties at all times • CSR’s efficiently and accurately process customer transactions Who are we looking for? • A service “champion” who models exceptional customer relations and implements effective ways to deliver personalized service based on individual customer needs • Self-starter who demonstrates effective lobby management practices and who performs transactions both accurately and efficiently • A top-notch, personable communicator who listens for customer cues while processing transactions and proactively resolves problems with finesse • An individual devoted to operational excellence, adhering to high ethical standards and who contributes to the branch’s promotional campaign goals • A team-player who shares ideas and information to streamline operations Also required: • Successful completion of a credit history check is a condition of employment • Minimum of a high school diploma or equivalent • Spanish Speaking preferred but nor required • Minimum of 1 year of recent cash handling experience • Satisfactory completion of the Teller Test F&M Bank 121 West Pine Street, Lodi CA 95240 We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify