JOB TITLE: Business Office Receptionist DEPARTMENT: SFP Business Office JOB RELATIONSHIP: Responsible to: Business Office Manager Responsible for: Not responsible for anyone Interrelationships: Works cooperatively with all hospital departments, medical staff, patients, and visitors. JOB SUMMARY: Greeting all types of patients, face-to-face or over the phone, making appointments and directing them to the proper department. Competes patient registrations which includes accepting co-pays, patient payments, and logging them onto the daily payment spreadsheet. JOB QUALIFICATIONS: Experience: Business office experience, medical setting preferred. Computer proficiency required. Education: High School or equivalent required. Req. Cert./ Registration None required. Job Duties: (This list may not include all of the duties assigned) • Answer inquiries and obtain information from customers, visitors, and other interested parties. • Register patients and collect co-pays including scanning of insurance cards and ensuring all information is correct. • Understands the appointment scheduling software and the way each type of appointment is made. • Scans insurance EOBs. • Prepare necessary paperwork for appointments including CDL’s and HIPAA forms. • Address basic account questions from patients and enter personal payments onto the daily payment log. 7. Provide clear messages to medical staff, from phone calls and walk-ins, in regard to patient requests. 8. Assist with extra duties as requested by Office manager/Supervisor.