Overview Establish and maintain positive relationships with patients, visitors, and other employees. Interacts professionally, courteously, and appropriately with patients, visitors and other employees. Behaves in a manner consistent with maintaining and furthering a positive public perception of BronxCare Health System and its employee. Responsibilities Patient Access Associate will perform a detailed medical record/patient look-up confirming patient identifiers to avoid duplicate medical record; Register and interview patients and/or designated representative at point of service; or at bedside, to verify demographic, Insurance and primary care physician information. Process to include insurance verification and eligibility, identification of PCP; Includes NYCDOH birth and death registration; Monitor ED tracking board; timely bed assignments for ED and Direct admits; Process elective surgery procedures to include FI Clearance. Prepare end of shift census reports for management. Scanning of FI documents. Qualifications High School or GED Required, Associate's preferred. One to two (1-2) years healthcare experience One to two (1-2) years experience with verification/eligibility of insurance Familiar with Medicaid, Medicare and Managed Care guidelines Knowledge of medical terminology Must be detailed oriented Excellent verbal and written communication skills Bilingual (English & Spanish) preferred Excellent Customer Services and organizational skills