POSITION SUMMARY Responsible for managing the company's accounts receivable process in a professional and knowledgeable manner. This position oversees the daily accounts receivable workflow — ensuring the accuracy of customer invoicing, delivery of goods, processing of returns, customer payments, and communication with customers — while ensuring company policies and procedures are followed. This position also assists with the accounts payable process. KEY RESPONSIBILITIES Invoicing & Credits • Print and mail invoices (minimal volume); submit invoices to customer portals as required • Process customer return credit memos and price-adjustment invoices for internal errors Cash Application & Collections • Download deposit information from the bank and post deposits in SyteLine (ERP), recording remittance details accordingly • Investigate payment discrepancies and follow up with customers as needed • Investigate, call on, and follow up with past-due accounts Customer Accounts & Reporting • Set up new customers in SyteLine and propose customer terms and credit limits to accounting leadership • Monitor customer order holds for accounts over their credit limit and remove holds as appropriate • Maintain all accounts receivable reports, spreadsheets, and corporate A/R files • Report on customer past-due issues to accounting leadership Accounts Payable • Maintain records and receipts for all credit card purchases; code the credit card spreadsheet to the appropriate G/L accounts and post supporting transactions accordingly • Process other accounts payable transactions as needed QUALIFICATIONS Required • High school diploma or GED • Excellent computer skills in Microsoft Office, with strong Excel skills • Experience with ERP systems • Excellent organizational and multitasking skills, a strong work ethic, and close attention to detail • Ability to work independently while communicating and coordinating effectively with upper management • Compliance with all accounting procedures, safety policies, and standards of conduct Preferred • One to three years of prior accounts receivable or accounting experience • Experience with SyteLine / CloudSuite Industrial • No certificates, licenses, or registrations required CORE COMPETENCIES • Problem Solving • Customer Service • Planning & Time Management • Accuracy & Quality • Adaptability • Dependability • Meets Deadlines & Standards • Integrity & Professionalism WORK ENVIRONMENT Office environment at the Fort Wayne, IN location (7310 Innovation Blvd, Ste 101). This position has no supervisory responsibilities. This job description is not an exhaustive list of duties. Riverside MFG. LLC reserves the right to revise responsibilities as business needs evolve.