JOB SUMMARY Responsible for scheduling patient appointments by telephone within the guidelines set by True Health. PRIMARY FUNCTIONS • Answer incoming calls from patients who are requesting appointments. • Schedule appointments on the computer within the guidelines set by True Health. • Answer patient questions as needed and within the scope of responsibilities. • Follow Customer Service guidelines as set forth by the company. • Other responsibilities as assigned EDUCATION AND EXPERIENCE • High School Diploma or equivalent • Minimum 1 year of telephone or customer service experience • Minimum 1 year of medical experience KNOWLEDGE, SKILLS AND ABILITIES • Typing/keyboarding 35 wpm • 10-key adding machine • Computer literacy • Effective verbal and listening communication skills • Ability to manage heavy call volumes • Ability to work well independently and with others ADDITIONAL QUALIFICATIONS 1. Bilingual a plus, but not required RELATIONSHIP REPORTING 1. Reports to the Medical Scheduling Manager PHYSICAL REQUIREMENTS • Ability to see and read computer screen and printed materials with or without vision aids • Ability to sit, stand, or view a computer screen for extended periods of time • Ability to perform repetitive hand and wrist motions for extended periods of time