ALARM SERVICE TECHNICIAN JOB DESCRIPTION RME-I, K, A Certifications Required Job Responsibilities include but are not limited to:  • Installation of fire alarm systems in residential, commercial, and industrial buildings • Service and repair fire alarm, suppression systems • Installation, service, and troubleshooting of fire alarm systems along with all its related equipment • Be a leader: oversee, direct, and delegate appropriate tasks to fulfill project completion deadlines, meet scheduling requirements, and exceed the goals established by the fire alarm service superintendent. • Ensure project results are achieved within financial and productivity budgets • Accurately complete, execute and process paperwork/electronic or paperless required by the office and corporate management systems • Ensure that all equipment; including any specialty valves and fire pumps are installed in strict compliance with manufacture’s requirements • Conduct/coordinate necessary testing of the system Ensure required certifications are complete. • Instruct and train Helpers, apprentices, or other personnel in the basic process of service, repair and/or system installation • Coordinate the daily work schedules and direct the daily tasks/productivity of assigned employees • Maintain inventory on vehicle • Perform all other duties assigned Expectations: • Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily • Safety First • Ensure timely and complete submittal of JSAs, Toolbox Talks, Audit Forms, etc. • Ensure timely and accurate Incident and Accident Reporting • Hold yourself accountable for all Safety Initiatives • Hold yourself accountable for Safe Driving of Company Vehicles • Ensure awareness and support of Stop Work Authority • Complete all Training Requirements – Safety, Certifications, etc. • Submit accurate Timesheet – job numbers/names, OT and travel pay, completed on time, etc., support transition to Electronic timesheet submittal • Ensure all required documents are complete, accurate and professional, with required signatures • Ensure proper Inventory Management – review, update, and approve packing slips – submitted timely, proper material management • Ensure proper Maintenance and care of equipment – trucks, lifts, tools, etc. • Keep jobsites clean and organized • Ensure Production Efficiency – awareness of budget vs. actual labor hours and proactive communication with the superintendent • Support and Ensure Adherence to Company SOPs – Purchase Orders, Change Orders, etc. • Timeliness – at the job on time; attendance; communication with supervisor; paperwork • Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities • Maintain Quality Control i.e. reduce the need for return trips and warranty work • Maintain a Professional appearance • Communicate effectively and professionally within the department and with internal and external customers • Teamwork – maintain positive interactions within your team, local office, etc. • Actively Participate in required team meetings • Ability to work overtime, out of town or on-call as needed Knowledge: • Must have knowledge of fire alarm systems • Must have previous suppression system (captiveaire), including extinguisher experience • Understand fire alarm installation requirements • Ability to properly read fire alarm blueprints, submittals and operation/product manuals. • Minimum education of High School Diploma or Equivalent • Forklift and scissor lift certification, preferred • FAL required • Understanding of NFPA codes and standards • Work Experience: • Minimum of 3-5 years of experience • Familiar with Suppression Kitchen Hoods • RME-I, K, A Certifications required • Skills and Competencies • Ability to take direction from upper management • Accurately complete and maintain all paperwork • Maintain vehicle and tools as per company policy • Must have valid state driver's license and good driving record • Self-motivated, Ambitious, Interactive, Communicative, Detail-oriented and Organized • Knowledgeable with NFPA 72 rules and all necessary codes • Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc. • Demonstrate positive team work and ability to be a team leader and mentor • Maintain a clean and safe work environment • Comply with all company safety practices and the safety handbook • Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction