SUPPRESSION TECHNICIAN JOB DESCRIPTION Job Responsibilities include but are not limited to: • Diagnoses detection, notification, reporting of suppression systems performance through observation, testing and setup. Included but not limited to CO2, FE-13, Dry chemical, stove, kitchen hoods and clean agent systems • Installation, inspect and repair suppression systems to perform trouble shooting and preventative maintenance • Operates hand tools, power tools, gauges and measuring equipment to perform service to the system • Completes work orders, task lists and documents to verify work performed as needed to conform to customer invoicing requirements • Completes documentation of invoicing data based on hours worked and materials or equipment used to perform the service • Explains the service charges and work performed to the satisfaction of the customer. • Reconciles work order documents, vendor packing slips and weekly timesheets for supervisor review • Follow established Allied Fire Protection SOP’s • Other duties as assigned Expectations: • Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily • Safety First • Ensure timely and complete submittal of JSAs, Toolbox Talks, Audit Forms, etc. • Ensure timely and accurate Incident and Accident Reporting • Hold yourself accountable for all Safety Initiatives • Hold yourself accountable for Safe Driving of Company Vehicles • Ensure awareness and support of Stop Work Authority • Complete all Training Requirements – Safety, Certifications, etc. • Submit accurate Timesheet – job numbers/names, OT and travel pay, completed on time, etc., support transition to Electronic timesheet submittal • Ensure all required documents are complete, accurate and professional, with required signatures • Ensure proper Inventory Management – review, update, and approve packing slips – submitted timely, proper material management • Ensure proper Maintenance and care of equipment – trucks, lifts, tools, etc. • Keep jobsites clean and organized • Ensure Production Efficiency – awareness of budget vs. actual labor hours and proactive communication with superintendent • Support and Ensure Adherence to Company SOPs – Purchase Orders, Change Orders, etc. • Timeliness – at the job on time; attendance; communication with supervisor; paperwork • Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities • Maintain Quality Control i.e. reduce the need for return trips and warranty work • Maintain a Professional appearance • Communicate effectively and professionally within the department and with internal and external customers • Teamwork – maintain positive interactions within your team, local office, etc. • Actively Participate in required team meetings • Ability to work overtime, out of town or on-call as needed Knowledge: • A high school diploma or equivalent (G.E.D.) • Hold FEL and A License • Ability to maintain on-going required continued education, professional licenses and/or certifications as required by the position • Diagnostic ability as demonstrated through prior experience and/or training Work Experience: • Minimum of five (5) years relevant work experience to include service experience on portable extinguishers, CO2 systems, kitchen hoods and clean agent systems Skills and Competencies: • Ability to maintain proper documentation on provided electronic device for work performed • Ability to meets requirements of company vehicle driving policy which includes a valid Driver’s License and a motor vehicle record in good standing • Ability to safely operate a commercial motor vehicle as evidenced by past driving performance record and to adhere to all company safety requirements • Ability to competently use a variety of gauges, meters, measuring instruments, hand and power tools and equipment • Ability to effectively communicate with peers, supervisors and the custom • Good math, verbal, written skills as well as good interpersonal skills • Basic to moderate computer skills are desired • Ability to read blueprints and schematic drawings • Ability to follow specific directions (written/verbal), perform a changing variety of duties, repeat tasks of short duration according to a set procedure and work within precise limits and standards of numerical accuracy • Ability to meet customer requirements and maintain an acceptable customer satisfaction rating