SERVICE MANAGER Job Responsibilities include but are not limited to: • Oversee all service and inspection processes • Monitor and report on metrics involving revenue, gross margin, and productivity • Develop/implement/continuously improve process to convert installation clients to inspection sales • Assist in the growth of alarm/extinguisher/suppression service and inspection business • Oversee audits and work instructions improvement process to insure integrity and relevance • Seek out opportunities for multi-office service premier or national accounts • Coordinate service operations with Premier Accounts to ensure that customer needs are being met • Ensure that risk assessment training is delivered to service and inspection employees • Develop/augment/update sales pricing program for inspectors and service sales • Assist in preparation of service sales budget and resources analysis with CEO • Propose ways to leverage technology and process improvement to increase productivity and profitability • Travel to other offices for support with premier or national accounts • Perform other duties as assigned by executive management or CEO Expectations: • Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily • Safety First • Start each meeting with a Safety Topic • Complete Monthly Jobsite Visits/Observations • Hold team accountable for all Safety Initiatives • Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) – Self and Team • Communicate effectively and professionally within the department and with internal and external customers • Understand and Follow HR and Safety Initiatives and Processes • Conduct Weekly Meetings with Team – Superintendents, Administration, Sales, Design, etc. • Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc. • Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections • Confirm required payment terms on open jobs • Timely Review and Sign Off on Reports • Active, Inactive, Greater than 50% Profitability • Liens and Notices • Track and Ensure Profitability of Department • Oversee Change Order Management • Promote and Track Department Growth – stretch goal of 20%/year (Remodel, Service, and Inspections); department goals to be discussed annually • Support and Ensure Team Adherence to All Company SOPs – Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc. • Ensure jobs are set up in the correct department – i.e. SC, SR, SS, SD, SI, etc. • Ensure Inventory Control measures are in place for department • Ensure multiple bids for Material Purchasing optimization • Manage Subcontractors and review/approve all subcontractor invoices prior to payment • Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities • Maximize Labor Production and Efficiency while maintaining quality standards • Overhead Review – semi-annual meetings with leadership • Maintain Quality Control in all aspects of the department • Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities • Reduce Turnover and Increase Retention within department • Training • Input and Development of Training Requirements • Commitment to Training at all levels for all team members • Be an Expert on Every Aspect of Your Business/Department • Reports – Sales, Active/Inactive, WIP, Liens and Notices, Unapproved Change Orders, etc. • Operations – Labor/Productivity, Materials Purchasing • Sales • Administration • Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc. Knowledge: • Minimum education of High School Diploma or Equivalent • Some secondary education is desirable • Must possess intermediate skills in Microsoft Word and Excel software Work Experience: • 10 years of experience in installation, service, and/or inspection of water-based fire sprinkler systems • 5+ years of experience in Business Management • 2 or more years of experience in direct profit and loss responsibility. Process management, and/or service sales • 5+ years of experience in fire sprinkler sales and/or service, preferred • Experience with fire alarm and suppression systems, preferred Skills and Competencies: • Self-motivated, ambitious, and interactive • Communicative, detail-oriented, and organized • Demonstrate positive team work and ability to be a team leader and mentor • Excellent communication, training, and planning skills required • Sense of pride, integrity, and organizational ability required • Must be able to work independently and with others