INTERIOR PROJECTS OPERATIONS MANAGER JOB DESCRIPTION Job Responsibilities include but are not limited to: • Manage Materials and Equipment ordering processes for Remodel Department • Manage Field Superintendent/ project scheduling • Manage Designer(s) and work with sales and RME-G for reviews • Manage Shop inventory, material purchasing, van stock programs • Oversee and manage budgets for each project • Demonstrate management/leadership abilities including training, coaching, and mentoring field personnel • Manage timecards & vacation schedules for assigned staff members • Effective interaction with customers • Set and manage productivity and performance expectations for field personnel • Ensure that work outside scope is identified for change orders • Provide all appropriate field documentation to close out projects • Provide schedule for installer and track hours assigned to projects • Lead regular Staff Meetings- provide updates to Department Manager as needed • Provide accurate project status updates to Department Manager • Conduct regular job site safety audits, provide a safe working environment for all employees, maintain weekly Tool Box Talks, and comply with all company safety practices • Conducts performance reviews and assessments on Operations staff • Interviews field personnel • Participate in corporate meetings, managers meetings, remodel department meetings and company events • Other duties as assigned Items below apply when someone is out of the office or behind and needs help: • Schedule field technicians • Attend Contractor meetings • Issue POs for Material/ Equipment Rentals Expectations: • Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily • Safety First • Start each meeting with a Safety Topic • Complete Monthly Jobsite Visits/Observations • Hold team accountable for all Safety Initiatives • Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) – Self and Team • Communicate effectively and professionally within the department and with internal and external customers • Understand and Follow HR and Safety Initiatives and Processes • Conduct Weekly Meetings with Team – Superintendents, Administration, Sales, Design, etc. • Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc. • Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections • Confirm required payment terms on open jobs • Timely Review and Sign Off on Reports • Active, Inactive, Greater than 50% Profitability • Liens and Notices • Track and Ensure Profitability of Department • Oversee Change Order Management • Promote and Track Department Growth – stretch goal of 20%/year (Remodel, Service, and Inspections); department goals to be discussed annually • Support and Ensure Team Adherence to All Company SOPs – Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc. • Ensure jobs are set up in the correct department – i.e. SC, SR, SS, SD, SI, etc. • Ensure Inventory Control measures are in place for department • Ensure multiple bids for Material Purchasing optimization • Manage Subcontractors and review/approve all subcontractor invoices prior to payment • Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities • Maximize Labor Production and Efficiency while maintaining quality standards • Overhead Review – semi-annual meetings with leadership • Maintain Quality Control in all aspects of the department • Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities • Reduce Turnover and Increase Retention within department • Training • Input and Development of Training Requirements • Commitment to Training at all levels for all team members • Be an Expert on Every Aspect of Your Business/Department • Reports – Sales, Active/Inactive, WIP, Liens and Notices, Unapproved Change Orders, etc. • Operations – Labor/Productivity, Materials Purchasing • Sales • Administration • Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc. Knowledge: • Must have knowledge of fire sprinkler piping systems which includes fabrication of related piping and the various materials and applicable joining methods • Understand fire protection installation requirements • Ability to properly read fire protection blueprints • Minimum education of High School Diploma or equivalent • Knowledgeable with NFPA 13 rules and all necessary codes • Nicet II and III certification preferred • Knowledge of P&L a plus • Experience or knowledge of Excel Work Experience: • Minimum of 5 years of field experience with fire sprinkler system installation • Minimum of 3 years or supervisory experience required Skills and Competencies: • Ability to take direction from senior management • Accurately complete and maintain all paperwork • Must have valid state driver’s license and good driving record • Self-motivated, ambitious, and interactive • Communicative, detail-oriented, and organized • Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc. • Demonstrate positive team work and ability to be a team leader and mentor • Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction • Excellent written and oral communication skills • Proficient in the use of personal computer to include Windows operating systems