Position Summary: The Tour Guide warmly welcomes guests and proactively offers them information on operations and answers questions. Duties and Responsibilities: • Proactively greet guest, groups of guests, and schools within earshot with a warm welcome • Communicate ticket prices accurately • Follow the Find a Way to Their Heart service program with visitors, coworkers, and vendors • Ensure group leaders are guided efficiently • Document group and school group’s activities in numerical order on the check off sheet • Command attention and take the lead with group leaders and teachers • Explain and start exhibits as needed • Ensure exhibits are clean and working • Report to management in the instance an exhibit is having an issue • Obtain and share accurate farm knowledge with guests and co-workers • Complete daily operational checklist in area of responsibility • Complete daily cleaning checklist in area of responsibility • Solve problems as they occur • Work in a fast-paced environment paying attention to each guest and remembering which attractions they experienced and which ones they have yet to experience • Professionally, politely, and positively communicate to guests and co-workers • Manage time effectively and adapt quickly to changing priorities • Follow written and verbal instructions from company operating procedures and/or management • Stay organized in manner, with materials, and company property • Stay in constant communication with other departments informing them of guests’ activities and their desires • Multitask and anticipate the needs of guests • Communicate departmental improvement ideas to management • Find projects to work on during idle times • All other duties as assigned Position Requirements: • Effective listening and communication skills • Have a keen eye for detail • Demonstrated integrity and ethical standards • Moderate technical expertise and knowledge of company products and equipment • Problem solving abilities • Comfortable with a fast-paced environment • Professional, outgoing, and polite demeanor and appearance • Able to handle a moderate activity level and maneuver quickly • Manages time effectively and adapts quickly to changing priorities • Must be comfortable with heights • Able to multitask • Able to perform basic math problems • Team player who works productively with wide ranges of people • Able to think and work independently with some directions • Capable of following written instructions and documented procedures • Good organizational skills • Complete projects in a timely manner with no procrastination • Flexible availability