Title: Mooville Guide Department: LDSC Reports To: Tour Operations Manager Employment Type: Part-Time Position Summary: The Outdoor Activities Team Member is responsible for delivering a fun, safe, and memorable experience for all Mooville guests. This role focuses on supervising outdoor activities, ensuring strict adherence to safety procedures, and providing friendly, high-quality customer service. Team members serve as positive ambassadors of Mooville by creating a welcoming environment and assisting guests of all ages. Duties and Responsibilities: • Actively monitor guests participating in outdoor activities to always ensure safe behavior. • Follow all Mooville safety policies, procedures, and emergency protocols. • Conduct daily routine safety checks on activity areas, equipment, and surroundings. • Clearly explain rules, safety guidelines, and proper use of equipment to guests • Respond quickly, calmly, and appropriately to incidents, injuries, or emergencies. • Report safety concerns, hazards, or maintenance needs to supervisors promptly. • Greeting guests warmly and assist them with activities, questions, and directions. • Create a positive, inclusive, and engaging experience for guests of all ages. • Communicate clearly and professionally with guests, coworkers, and supervisors. • Handle guest concerns or complaints with courtesy, patience, and professionalism. • Encourage participation and help guests feel comfortable and confident during activities. • Work cooperatively with other team members to maintain smooth operations. • Assist with setup, breakdown, and general cleanliness of activity areas. • Maintain a professional appearance and follow Mooville dress code standards. • Perform additional duties as assigned to support daily operations. Job Requirements: • Strong customer service and communication skills. • Ability to follow safety rules, regulations, and procedures consistently. • Have a friendly, outgoing, and positive attitude. • Ability to remain calm and professional in a busy or stressful environment. • Previous customer service experience in an outdoor recreation or safety role. (Preferred) • Be able to lift moderately heavy objects. • Effective listening and communication skills. • Demonstrated integrity and ethical standards. • Able to handle a moderate activity level and maneuver quickly. • Dependable, Available, Responsible, Teachable & Reliable. • Manages time effectively and adapts quickly to changing priorities Work Requirements: • Ability to work outdoors in various weather conditions. • Ability to stand, walk, and move for extended periods. • Capability to lift, carry, or move equipment as needed (within reason) • Availability to work weekends, holidays, and peak activity times.