The Ocean House seeks Spa Concierge Primary Job Responsibilities: • Constantly and consistently exhibit Ocean House core values and standards of behavior including adherence to the Forbes 5-Star standards. • Greet guests and members in a warm and engaging fashion, with polite and appropriate conversation. • Pro-actively addressing guest concerns or questions, offering alternative solutions as needed. • Utilize computer systems to efficiently and accurately enter spa appointment information and collect accurate billing information, process payment information and finalize retail sales. • When appropriate, utilize suggestive selling techniques to offer guest enhancements, retail and other outlet offerings. • Conduct guest tours and escorts of Spa areas, fitness, and pool. Secondary Responsibilities: • Maintain Spa retail area with stocking, inventory count, and light cleaning as necessary. • Complete required reports and paperwork as directed by supervisor. • Utilize computer systems to create guest itineraries, respond to e-mail inquiries in a prompt manner, generate system tickets for Ocean House procedures and other software systems as needed. • Other duties as assigned. Past Work Experience: Prior guest service experience preferred. Prior spa experience strongly preferred Communication: Exceptional emotional intelligence Must speak clearly and understandably Exceptional conversation and telephone skills Physical Requirements: Ability to stand for duration of shift Ability to look at a screen for duration of shift Occasional ability to lift up to 15 pounds Environment: Performance of duties occurs indoors in temperature controlled setting. Body Mechanics: Position will be primarily performed standing and requires use of telephone and computer equipment.