Job Purpose: Under moderate supervision, this position is responsible for responding to provider or client inquiries via phone, fax or email. Medata’s proprietary workers compensation and auto liability claims cost-containment software will be utilized to look up these inquiries and all “touches” will be logged in Customer Service tracking/logging software. Duties: • Answer phone calls and respond to provider’s inquiries as appropriate • Handle provider email and FAX inquiries as assigned and as appropriate • Log all provider interaction “touches” fully, accurately and professionally • Handle all contact with all providers in a professional and courteous manner • Adhere to Productivity Standards as documented • Regular, reliable, and punctual attendance is required as an essential function of this role • Other duties as assigned Requirements/Skills/Qualifications: • Experience working in a Call Center and/or Customer Service department, 1-3 years • Ability to work in a high call volume environment while meeting Productivity Standards with high quality • Answer inquiries by clarifying desired information: researching, locating, and providing appropriate information • Researching billing history • Proficiency with touch-typing at a minimum or 40 WPM • Proficiency with 10-key pad at 9000+ kph or equivalent bill processing rate • Proficiency with MS Word and Excel • Excellent written and verbal communication skills • High School diploma or equivalent • Strong attention to detail • Strong Customer Service skills • Customer Focus • Customer Service • Data Entry Skills • Listening • Phone Skills • Verbal Communication Preferences: • Associates Degree preferred • Building Relationships • People Skills • Interpersonal Savvy • Problem Solving • Multi-tasking • Knowledge of MS Outlook • Knowledge of medical terminology • Knowledge of workers compensation terminology