Referral Navigator SUMMARY: The Referral Navigator works closely with patients, families, and the care team to ensure timely access to specialty and diagnostic imaging referrals. QUALIFICATIONS: • High school diploma or equivalent and have strong organizational skills with demonstrated proficiency in computer applications (Microsoft Office). • Epic Ambulatory experience is a plus. • Graduate of a medical secretary program preferred. • Excellent communication skills (written and oral) professional demeanor, good problem solving skills, organized and detail-oriented. • Understanding of Medicare, Medicaid and managed health care plans are necessary qualifications for this position. • English / Spanish bilingual ability is preferred. EXPERIENCE: • Previous experience working in a medical office, clinic or hospital with demonstrated attention to detail, preferred. • Equivalent experience in the field of social services a plus DUTIES AND RESPONSIBILITIES: • Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. • Ensure complete and accurate registration, including patient demographic and current insurance information. • Assemble information concerning patient's clinical background and referral needs. • Per referral guidelines, provide appropriate clinical information to specialist. • Contact review organizations and insurance companies to ensure prior approval requirements are met. • Present necessary medical information such as history, diagnosis and prognosis. • Review details and expectations about the referral with patients.