Description Job Purpose: Ensure training processes are in place and followed to achieve a quality product for the customer. Coordinates the Total Training Plan (Process Manuals & Certification Process). Participates in problem solving related to product quality. Support the organizational needs and values required. Job Duties: -Ensures quality by: -Clearly defining and utilizing processes in daily work -Understanding SFW team structure, roles and responsibilities -Integrating process methodology into daily work; 5S, 6D, Quality at the Source, etc -Looking for innovative ways to streamline work processes across the division -Able to identify Quality gaps -Establishing forums to share best practices -Using department and company scorecard and other metrics -Measuring own work to plan and reports out at a micro and macro level -Coordinate and execute training of associates -Develop and provide initial orientation of new or transferred associates, which includes safety Must-Know training -Develop and provide Safety Must Knows training -Ensure proper training of associates including follow-up -Owner (develop, maintain and ensure proper use) of Departmental Process Manual(s) -Create and revise work instructions, procedures and forms -Perform random and/or regular specification Layered Process Audits and other audits -May perform customer on-demand audits, as necessary -Work with team leaders to schedule training certification events -Conduct & coordinate mini- trainings initiated thru changes to process -Conduct RF unit training/maintenance Support Quality at the Source program -Develop/manage employee Certification process -Know, gather and understand department Quality metrics -Maintain department cross-training matrix -Perform root cause analysis on remakes and drive improvement -Work with engineering to resolve process or product issues -Retrain/work with associates to eliminate errors and remakes -Participate in department/group management meetings -Able to gather, sort, graph and present Quality data for month end -Able to initiate and complete the reject process -Able to present Quality at the Source meetings for team leaders and/or associates -Audit Control Plans Provide miscellaneous support -Create presentations for miscellaneous meetings -May serve as back-up in production capacity -Complete other projects, as necessary -Able to work with Vendors on quality issues -Help maintain 6S program in department Maintain clean and safe work environment -Follow safety policies and procedures -Attend regularly-scheduled safety meetings -Attend daily huddles and other meetings to ensure smooth flow of communication -Work all required overtime Requirements Education and Experience: Required: -High School diploma or equivalent -Must be bilingual, English/Spanish (written and spoken) -Strong communication skills -Must be able to learn all of the jobs in department -Must be able to work flexible hours to cover multiple shifts and departments -Must have good computer skills -Must be able to prioritize and manage time wisely Preferred: -Minimum of 2 years of experience -Thorough understanding of Quality at the Source