Description Job Summary Responsible for coordinating and performing numerous customer service functions for specific assigned customers efficiently, resulting in excellent customer service. This position requires a flexible work schedule of 40 hours per week, which may include Saturday hours of 9:30 a.m. - 6 p.m. During the week the hours are 11:30 a.m. - 8 p.m. Job Duties * Achieves level-specific expectations of productivity and accuracy, while processing customer requests such as: - Entry of multiple order types (initial, remake, repair parts etc.) - Change/cancel/Out of Spec requests and order statuses - Issuing credits (85%) * Responsible for maintaining current product/account/systems knowledge in order to perform tasks in compliance with standard procedures. (10%) * Complete other related duties as assigned by Supervisor. (5%) Requirements Education and Experience * High School Diploma required * Minimum of one year combined customer service experience and/or related education * Personal computer experience Knowledge, Skills, and Abilities * Excellent communication skills (written, oral, listening, approachable) * Computer skills meet processing requirements - 30 WPM, and ability to perform basic functions independently * Enthusiasm in serving as customer's primary point of contact and "owning" customer challenges from start to finish * Emerging ability to exercise personal judgement in delivering superior customer service - Level of Authority up to $250.00 per order. * Capability/willingness to seek guidance and/or escalate concerns/improvement opportunities * Identifies growth opportunities in personal performance and shows comfort level in taking initiative to pursue excellence. * Utilizes established processes/procedures efficiently in daily work flows * Develop and maintain knowledge of SWF team structure, roles, and responsibilities to facilitate communication flow * Commitment to regular use of SWF tools to ensure product/account/systems knowledge remains current Physical Requirements * Work conditions are normal for an office environment.