Job description: Consumer Service Coordinator – Remote (Multiple Shifts Available) Location: Remote (Anywhere in the U.S.) Pay: $16–$17/hour (flexible for certain states) Duration: February – July (with potential extension; low performers may be released in June) Please note for candidates that reside in California or Washington state the pay rate is $17-$18/hour About the Role We are seeking Consumer Service Coordinators to join our team! In this role, you’ll be the first point of contact for customers, providing exceptional service and support across phone, email, chat, and other digital channels. You’ll assist with product questions, troubleshoot issues, process orders, and ensure a seamless customer experience using Salesforce. Key Responsibilities • Handle inbound customer calls and provide accurate, timely solutions. • Assist customers via chat and email when needed. • Provide expert advice on lawn and garden products and care. • Troubleshoot product issues and guide customers step-by-step. • Process orders, returns, and warranty claims accurately. • Document interactions in Salesforce and track resolutions. • Collaborate with internal teams to ensure customer satisfaction. • Stay informed on company policies, promotions, and product offerings. Ideal Candidate • Experience: 1+ years in customer service (call center preferred). • Technical Skills: Ability to navigate multiple systems; Salesforce experience a plus. • Communication: Strong verbal and written skills. • Problem-Solving: Skilled at troubleshooting and resolving issues. • Customer Focus: Passion for delivering excellent service. • Flexibility: Willing to work evenings, weekends, and holidays. • Nice to Have: Lawn/garden knowledge, remote work experience, Google Suite familiarity. Schedule & Shifts Operating Hours are based on East Coast Time Zone! • Mon–Fri: 8 AM – 8 PM • Sat: 8 AM – 5 PM Shifts Available: Schedule (role operates on Eastern Time) • 11am–8pm EST • 10am–7pm CST • 9am–6pm MST • 8am–5pm PST Days Off: Split days off; Saturday work required (rotating schedule). Must work Mon/Fri/Sat. Hiring Timeline • Class 2 Start: Feb 23 (Offers confirmed by Jan 30)