Overview Under the direction of the Administrator/Director, or designee, the Educational Program Specialist is responsible for coordinating curriculum scheduling, collaborating with instructors to design, implement, and assess multi-modal medical education. The Education Program Specialist serves as a front-line customer service interface to UMMS faculty, learners and external clients/collaborators. They are responsible for producing technical and teaching/training documentation, administering teaching/training environments and providing multimedia support and production in designated learning facilities. Responsibilities Responsibilities • Build and sustain strong relationships between internal/external educational collaborators. • Serve as liaison between course directors, other education-related departments/groups and learners. • Demonstrate optimized bi-directional communication with UMMS collaborative departments and/or external customers to produce desired session and data outcomes. • Triage complex requests and inquiries from faculty, learners, staff and clients to ensure that operations are optimized. Resolve minor issues with constituents as needed. • Manage details of educational programming, including staff assignments, faculty facilitator assignments, space, and equipment reservations to meet educational requirements and learning objectives of multifaceted, multimodal events. • Work with faculty/educational collaborators in producing detailed course schedules and coordinating multiple daily course events. • Assist faculty in the design and development of technology-enhanced educational sessions /materials. • Translate, convert and disseminate learning materials into requirements for varied educational resources, equipment needs and material setup for onsite/offsite session to meet educational objectives. • Manage real-time education program delivery to meet all scheduled and expected objectives. • Participate in discussion and development of quality improvement initiatives to optimize workflows. • Interact with educational team to support all required academic/administrative needs. • Maintain confidentiality of oral communication and written records. • Coordinate curriculum scheduling. • Collaborate with instructors to design, implement, and assess multi-modal medical education. • Collaborate to create program schedules and assign appropriate SPs and resources. • Create and disseminate session materials to support learners and the iCELS team. • Compile metrics on learning event impact. • Update required resource tools to support scheduling tasks. • Manage customer relationships with clients. • Work with staff accountant on construction of estimates and invoices for events. • Collaborate to schedule standardized patients to participate in scheduled cases by analyzing phenotype and learning requirements and program objectives. • Update CAAP database and WIW scheduling software. • Perform other duties as required. Qualifications REQUIRED: • Bachelor’s degree in a related field or equivalent experience • 1 year experience • Demonstrated ability to make independent and autonomous decisions • Attention to detail • Effective oral and written communication skills • Proficiency in Microsoft Office Products • Ability to prioritize and problem solve • Ability to travel to offsite locations • Ability to meet deadlines PREFERRED: • Previous experience in an academic healthcare setting • Preferred experience in medical education