Overview POSITION SUMMARY: Under the general direction of the Assoc Director, Clinical Research Revenue Recovery & Billing or designee, the Clinical Research Operations Analyst is responsible for various operational functions associated with the timely, compliant execution of UMMS clinical research activities. Responsibilities ESSENTIAL FUNCTIONS: Clinical Research Management System (CTMS) Operations • Analyzes, evaluates and maintains clinical research protocols, budgets and contract amendments within the CTMS. • Interprets clinical research protocols, defining the CTMS payments configuration and business processes that support study team workflows, which includes calendar building, and budget entry. • Works closely Office of Clinical Research coverage analysts as needed to ensure operational compliance and consistency across clinical research protocols. • • Analyzes study calendar revisions within the CTMS that impact invoicing and revenue recovery. • Provides regular review and analysis of CTMS data to ensure complete and accurate capture of relevant information. • Completes appropriate, detailed, analytical review of budget amendments, study subject data entry and visit information in order to facilitate accurate billing/invoicing. • Ensures timely completion of CTMS information in all tracking systems Clinical Research Revenue Recovery • Using the CTMS, generates invoices to external sponsors, working with study team members to proactively analyze and resolve any questions or conflicts. • Acts as the primary point of contact for external sponsors on all clinical research invoices. • Maintains clinical research check detail posting from bursar feed to clinical research internal site. • Performs analysis and reconciliation of assigned accounts receivable information for all relevant UMMS finance departments/divisions. • Analyzes, assesses and resolves any account balance discrepancies between sponsors and UMMS. • Reviews, verifies, and processes all submitted clinical research account closure requests. Education & Reporting • Manages assigned tasks via the TRACs intake portal, interpreting requests, ensuring timely completion and accurate tracking • Maintains internal reporting systems, providing metrics to senior management ensuring that metrics are captured in an accurate and timely manner. • Develops and maintains assigned curriculum, training materials, job aids, SOPs, and policies • Delivers relevant training and orientation to clinical research staff/faculty. • Develops and maintains division web pages/web page content. Qualifications REQUIRED QUALIFICATIONS: • Bachelor's Degree in a related field, or equivalent experience • Minimum 1-3 years of experience in a clinical research environment within a healthcare or academic organization. • Working knowledge and understanding of federal, state regulation and guidance related to clinical research, specifically federal clinical research billing requirements. • Strong analytical, computer and software skills. Additional Information PREFERRED QUALIFICATIONS: • OnCore & EPIC experience strongly preferred. • Certification in clinical research (CIP, SOCRA, ACRP or equivalent) • OnCore Financial and Management Certifications preferred. * This is a hybrid work model with the understanding that the Analyst will be available and onsite as required to support the department** #LI-Hybrid