Overview Marriott Rochester Mayo Clinic, a part of Kahler Hospitality Group, is committed to providing exceptional service and a welcoming environment to all our guests. Our team members are our greatest asset, and we are dedicated to their growth and success. We are seeking a friendly and professional Front Desk Agent to join our team. We are hiring FT position. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing outstanding guest service. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a memorable stay from check-in to check-out. Responsibilities • Greet and welcome guests upon arrival and departure • Check guests in and out efficiently and accurately • Manage reservations via phone, email, and in-person • Handle guest inquiries, requests, and complaints promptly and professionally • Process payments and manage the cash drawer • Provide information about the hotel, available rooms, rates, and amenities • Coordinate with housekeeping and maintenance staff to ensure guest satisfaction • Maintain a neat and organized front desk area • Adhere to all hotel policies, procedures, and safety guidelines Qualifications • High school diploma or equivalent • Previous experience in a customer service role, preferably in the hospitality industry • Proficiency with hotel management software (e.g., OPERA, Protel) is a plus • Excellent verbal and written communication skills • Strong problem-solving abilities and attention to detail • Ability to work a flexible schedule, including nights, weekends, and holidays • Professional appearance and demeanor • Ability to stand for extended periods Benefits: • Competitive pay • Health, dental, and vision insurance • Paid time off • Opportunities for career advancement and professional development Compensation Range: The compensation for this position is $16.00/hour to $16.50/hour based on qualifications and experience. What we offer: • Competitive starting wages • Health, Dental, Vision and other benefits available after 60 days • DailyPay • 401k • Paid Training • Paid PTO • Referral program • Discounts at all Kinseth Hotel Corporation hotels and restaurants