Overview Job Title: IT Help Desk Location: Victor, NY (Onsite) Employment Type: 6-month contract to hire Hours: Monday - Friday (7:30 am - 4 pm) About the Company Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career. Overview Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support. Responsibilities Key Responsibilities • Provide first-line technical support via phone, email, and in person • Troubleshoot hardware, software, and network-related issues • Support user accounts, password resets, and permissions in Active Directory • Assist with Cisco-based networking environments (connectivity, basic troubleshooting) • Set up and configure desktops, laptops, and peripherals • Escalate more complex issues as needed • Document tickets, resolutions, and processes • Deliver strong customer service to internal users Qualifications Required Skills & Qualifications • Experience or exposure to Active Directory (user management, resets, permissions) • Basic knowledge of Cisco networking (switches, routers, connectivity) • Comfortable handling phone support and interacting with users daily • Strong communication and customer service skills • Ability to work onsite and support users face-to-face • Basic understanding of Windows environments and IT fundamentals Preferred • CompTIA A+, Network+, or similar certifications • Internship or help desk experience • Experience with ticketing systems